This document assesses the impact of two-week in-service training programs provided for eligibility workers in Kentucky Public Assistance Offices. Approximately 15 trainees participated in each of the three training sessions. Each trainee was a State employee who was required to conduct interviews to determine eligibility for medical assistance, money payments, SSA unemployment insurance, or food stanps. The average age of the participants was 34, and the average level of formal education was less than one year of college. The training sessions were designed to develop interviewing and counseling skills, appreciation of values held by different groups and a greater understanding of human behavior. The participants were first trained to discriminate among different qualities of helper responses. They then practiced written responses to client statements of distress. Emphasis was placed on assisting the participants in sharpening their skills in making appropriate oral responses to client statements of need. The assessment of the enrollees' growth in discrimination, written communication and oral communication skills was made by administering paper-and-pencil tests and by scoring role-playing interviews prior to and following training. The data show that the interviewing-counseling skills of the participants were considerably improved at the end of training. Tables and appendices of paper-and-pencil tests are included. (Author/NM)