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Direct linkVärk, Aare; Reino, Anne – British Journal of Guidance & Counselling, 2018
This article reports the outcomes of a phenomenographical study of case managers' conceptions of case management work and its influence on the process and performance of the work of counselling the unemployed. A heterogeneous sample of 11 Estonian case managers was selected for in-depth interviews. Analysis of the interviews revealed three…
Descriptors: Caseworkers, Unemployment, Counselor Attitudes, Caseworker Approach
