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Douglas, Volney L. R. – ProQuest LLC, 2010
National communications systems (NCS) are critical elements of a government's infrastructure. Limited improvements to the non-functional requirements (NFR) of NCS have caused issues during national emergencies such as 9/11 and Hurricane Katrina. The literature indicates that these issues result from a deficiency in understanding the roles NFRs and…
Descriptors: Case Studies, Definitions, Models, Interviews