Only a small portion of librarians have been trained to lead efforts in diversity awareness and training. This study, consisting of surveys and interviews, explored diversity training of librarians and the impact that training has on their efforts to promote cultural competency at their libraries. (Contains 6 figures.)

Survey and semi-structured interviews were conducted in this study to examine the adoption of the Web 2.0 technology in information literacy instruction. Findings suggest that librarians use Web 2.0 tools in three different levels, and overall it has a positive impact on teaching and learning. (Contains 2 tables.)

Encompassing a wide range of responsibilities, Access Services means many different things to many different people, with global variations in what it means to the end user. However, for almost all it means facilitating access to the wealth of information at their library. This particular interview is an attempt to shed light on how the current…

This research investigated the importance of user-library trust in ensuring vital freedom of inquiry in academic libraries, exploring its strength through comparison with attitudes towards the National Identity Card Scheme (NICS) within the various libraries of a large UK university. An online survey of students and interviews with librarians…

The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…

This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with…

Characteristics of selected public libraries into which adult literacy programs have become integrated are reported. Data are drawn from visits to five library literacy programs, telephone interviews with officials of 20 selected library literacy programs, and data submitted in the nominations of 68 programs from 22 states. Part 1 describes the…

This paper reports on a study of the development of information searching expertise by 12 postgraduate research students. Six of the students were studying education, and six were studying engineering. The paper focuses on the students' perception of the importance of searching skills and the growth of their knowledge with these skills as they…

A pilot survey of academic reference librarians in Nevada determined that 74% of those identified as second-career librarians cited prior work experience as influencing their present approach to work. Effects noted were service orientation, subject expertise, teaching skills, "information provider" philosophy, empathy, and interviewing…

Eighteen state-supported academic libraries, primarily in Illinois but also in other midwestern and western states, were contacted by letter (14) or by telephone (4) in order to obtain information on their circulation policies and procedures. Fifteen libraries responded by sending copies of their policies. Information was also collected by…

Twelve online searchers in several reference departments in a major urban university library were interviewed to identify the criteria that are present in successful searches from the searcher's perspective. The study was designed to show that successful searching requires active participation by both the searcher and the patron throughout the…

Reviews information on part-time professionals from legislatures and associations, reports on informal survey of five academic library administrators, and examines part-time librarian situation at a community college (salaries, fringe benefits, adjunct decision making, different success scales). American Library Association's Part Time Employment…

Describes a survey of public libraries that addressed the presence of latchkey children in libraries, library policies regarding this population, and services that are or should be offered. In-depth interviews with 10 librarians explored ideal responses to latchkey children, advice on library services, and community services for children. (14…

Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…

The 28 papers in this sourcebook relate to the evaluation of children's services in public libraries: (1) "Introduction to Evaluation" (Jane Robbins and Douglas Zweizig); (2) "Research and Measurement in Library Services to Children" (Adele Fasick); (3) "Evaluating Children's Services" (Diana Young); (4) "What Is…