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Counselors | 1 |
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Alson, Jo | 1 |
Cesnik, Bernard I. | 1 |
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Alson, Jo; Cesnik, Bernard I. – 1978
Everytime an emergency telephone rings, the telephone worker may be faced with a life-threatening situation. An important decision facing the worker is whether to handle any given crisis call over the telephone, or to opt for a face-to-face contact. An inaccurate assessment or evaluation of a high-risk situation could contribute to serious…
Descriptors: Counselors, Crisis Intervention, Decision Making, Guides