The difference between constructive and destructive conflicts may be traced to the way in which they are managed. Third-party help is often utilized to achieve constructive conflict management. This article describes two models for conflict management consultation. Five guidelines are given for constructive conflict management. (Author/JEL)

Describes a five-step method of conflict reduction suitable for use by practicing counselors. Presents the model in how-to-do-it fashion, supplementing it with illustrations. Describes reactions of eight counselors who used the model in 37 conflict cases. Presents responses of the persons involved in the conflicts. (Author)

When managed effectively, conflict can lead to goal satisfaction, more creative solutions, and enhanced commitment to relationships. Approaches to conflict management are discussed and categorized. Similarities and contributions of widely used models are presented. Models that convert conflicts into problems to which problem-solving techniques can…