If administrators personalize attacks, defend themselves, or argue with detractors, anger will escalate and the situation will degenerate further. This article explains why people attack and advises how to respond by using reflective listening, inviting criticism, focusing on the problem itself, exploring suggested solutions as legitimate options,…

Instead of avoiding, eliminating, or managing interpersonal conflict, school leaders should explore its transformational uses. A Consensual, no-conflict approach to decision making is impossible. Conflict can serve transformational purposes by helping to organize motives; broadening, strengthening, and clarifying values; and detecting and…