The Conflict Resolution Model was formulated by a group of Australian psychologists who set about integrating the literature on achieving mutually beneficial outcomes in a conflict situation in order to create a best-practice prescriptive process for conflict resolution. A number of experimental studies conducted at the University of Tasmania with…

Criticizes the overuse of the helping model for interpersonal communication courses in teacher education. Discusses alternatives to the helping model, including the psychological perspectives of Maslow, Clarizio, and Gellerman; Cutlip's public relations model; Rapaport's conflict resolution perspective; Goldstein's assertiveness training model;…

This student activity book includes worksheets that secondary students with and without disabilities can use to complete each activity in the "Steps to Self-Determination" curriculum. The program is meant to assist students in learning more about themselves and developing the skills they need to achieve their goals, getting support from family and…

The "Self-Determination Knowledge Scale" (SDKS) Form A and Form B are designed as a pretest and posttest for the "Steps to Self-Determination" curriculum. The program is meant to assist students, with and without disabilities, to learn more about themselves and develop skills to achieve their goals, get support from family and friends, and learn…

Reports on a study of the relationships between assertiveness and cooperativeness dimensions of conflict styles among 202 graduate business students. Finds that preferences for assertiveness are reflected in both strategic and tactical use of behaviors. Also finds cooperativeness is associated with last-choice behaviors. (CFR)

Focus groups were conducted with African-American women aged 18 to 25 years to explore communications about Acquired Immune Deficiency Syndrome (AIDS) and barriers to negotiation of condom use. Findings suggest that prevention tailored to African-American women should emphasize training in sexual negotiation, conflict resolution, and refusal…

Teacher strategies to prevent or deal with conflict with parents or students include practicing assertive communication, validating feelings of others, recognizing barriers to effective communication, developing trust in relationships, and practicing collaborative problem-solving strategies. If educators have the tools to manage conflict, they can…

Cultural stereotypes that interpret girls as less forceful or less assertive than boys in pursuing their own agendas, particularly during conflict episodes, are questioned. A theory of double-voice discourse is proposed to characterize a type of conflict talk that has a dual orientation, and examples for three- and four-year-old girls' talk are…

This curriculum guide is focused on helping secondary students with and without disabilities gain knowledge and skills that will allow them to increase their ability to achieve their goals in environments with varying levels of receptivity to the concept of self-determination. The curriculum is designed to be delivered over the course of one…

This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such…

The Connecting with Others program, initially developed to teach prosocial skills to special-needs students within regular classroom settings, offers an alternative strategy to classroom management and discipline through instruction in self-regulation skills and conflict resolution. The program for elementary grades consists of a K-2 volume and…

This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…

The communications skills course was developed for bank employees who are non-native speakers of English, to assist them in improving their English and knowledge of the American workplace culture and to increase productivity. It consists of three instructional levels. Topics covered in level 1 reflect concerns of bank managers about basic…

This handbook is intended for use in teaching communication skills to bank employees who are non-native speakers of English. It is designed to accompany a videotape recording (not included here) containing 35 vignettes concerning workplace behavior, communication, and problem-solving. Introductory sections provide brief descriptions of each…

This document is a 2-volume set of instructional materials for a 90-hour leadership development program for vocational educators that places special emphasis on underrepresented groups in vocational education. The two volumes of materials (here combined) are organized into three major sections as follows: introduction to the leadership development…