Active Aging Learning Centers (AALCs) are scattered across various townships and districts in Taiwan and attract students with diverse backgrounds. Therefore, cultivating positive learning environments at AALCs is crucial. Influenced by Confucianism, ethnic Chinese societies emphasize interpersonal relationships, and traditional Confucian…

Mediation is a process of intervention into a dispute between two parties by a neutral third party who assists them in voluntarily reaching a mutually acceptable settlement of the issues in dispute. In a classroom setting, mediation can be a tool for teaching communication skills in a new and interesting manner. Allowing students to use newly…

The dynamics of a diverse work force characterized by organizational change, competition, and complex communication are increasing attention toward finding new ways of avoiding the costly and destructive outcomes of relationship dysfunctions. Litigation and legal negotiation are two of the most expensive ways of conflict resolution; and…

Instructional materials are provided for a workplace communication class that is designed to cover 3 aspects of communication in 9 class hours. The first module on personalities is devoted to the following material found in Smalley and Trent's book, "The Two Sides of Love": introduction to personality categorizing; personality survey; discussions…

This curriculum provides materials for a training program designed to enable front-line supervisors and union stewards to minimize production disruptions stemming from ongoing, unresolved conflicts among production workers. The program accomplishes this goal by giving participants the tools and confidence to design, implement, and run a process…

Designed as a guide to teaching an introductory course in creative conflict resolution for adults and teenagers in school and community settings, this resource manual describes active, experiential learning activities. The alternatives to violence course is structured into twenty 45-minute units (a total of 15 hours). Sessions 1-3 examine kinds of…

Research into indicators of learning occurring in e-mail discussion groups investigated how to maximize factors that enhance learning and networking using e-mail and how to minimize factors that inhibit learning using this medium. Data from a range of e-mail discussion groups formed the basis of the research, with focus on e-mail discussion that…

This curriculum guide provides materials for a 10-week professional development training course. A course outline and list of topics is followed by the plans for the 10 lessons. Components of these lesson plans include topics; objectives; materials needed; lesson outline with activities and discussion; and student handouts. Lesson topics are as…

This curriculum guide provides materials for a six-session, site-specific training course in customer service and team problem solving for the Claretian Medical Center. The course outline is followed the six lesson plans. Components of each lesson plan include a list of objectives, an outline of activities and discussion topics for the lesson,…

The student's textbook contains lessons in intermediate English based on a fictitious community in Australia and its inhabitants. Lessons focus on two types of interaction: those with an interpersonal motivation (e.g., casual conversations), and those with pragmatic motivation (e.g., buying and selling, seeking help). The casual conversations are…

The teacher's guide contains lessons in intermediate English based on a fictitious community in Australia and its inhabitants. Lessons focus on two types of interaction: those with an interpersonal motivation (e.g., casual conversations), and those with pragmatic motivation (e.g., buying and selling, seeking help). The teacher's book provides a…

This book has the following objectives: (1) to sharpen the skills of interviewers to increase the quality of the interview process used with diverse populations; (2) to describe the dynamics of the occupations that use a brief interview in the education and training service-producing industry; and (3) to provide measurement for statistical process…

The communications skills course was developed for bank employees who are non-native speakers of English, to assist them in improving their English and knowledge of the American workplace culture and to increase productivity. It consists of three instructional levels. Topics covered in level 1 reflect concerns of bank managers about basic…

This handbook is intended for use in teaching communication skills to bank employees who are non-native speakers of English. It is designed to accompany a videotape recording (not included here) containing 35 vignettes concerning workplace behavior, communication, and problem-solving. Introductory sections provide brief descriptions of each…