Higher education institutions adopt conversational agents, or chatbots, to perform and automate certain business functions. While chatbots exist to support Enrollment Services, Financial Aid, and other departments within an institution, Institutional Research lacks options. Institutional Research supports higher education institutions by providing…

As tuition rates for higher education rise, universities are under increased pressure from internal and external stakeholders to document outcomes such as graduation rates. To do so, higher education institutions must use data effectively. This paper examines the University of Wisconsin--Stout's (UW-Stout) strategies for data use in the…

Institutional research (IR) experts can offer a wealth of knowledge to many campus departments, such as assessment. Utilization of dashboard techniques is a good way to improve the quality of university information that is available to support assessment research and do so in an efficient way. Institutional research at Wayne State University…

Research into Historically Black Colleges and Universities (HBCUs) tends to be repetitive, anecdotal, and derivative. A need exists for new lines of research into these institutions. One way to facilitate this is by using social scientific mechanisms to develop HBCU-specific theoretical models to describe, explain, and predict the full range of…

The research objective was to develop public universities' key performance indicators. Qualitative research and interviews were employed with each public university's senior executive and quality assessors. The sample group was selected by the office of the public sector development commission and Thailand's public universities can be separated…

The campus of Salahadin University--peaceful, bustling, and collegial-- is a rare sight in Iraq, where sectarian violence has brought the higher education system to the verge of collapse. Home to the country's historically repressed four million to five million ethnic Kurds, it is an oasis of stability and tranquility while much of the rest of…

Californians can earn college degrees or certificates or get job-related training at a variety of institutions both public and private, throughout the state. The variety of institutions, programs, degrees and other educational choices is wide. This Guide will help individuals identify options that suit their needs. This guide is divided into three…

As an enterprise that relies heavily on state funding, public higher education has long seen its support rise and fall with the boom-and-bust cycle of the economy. This chapter examines how the University System of Maryland repositioned itself as a state system able to thrive in an era of permanently diminished resources and perpetually escalating…

The distribution of course start times throughout the day at Arizona State University was analyzed to improve classroom utilization at a large urban university. Departments responsible for peak period utilization were also identified, and students were surveyed to determine interest in taking courses outside the peak period. It was found that…

In order to determine the number of credit hours being produced in various subject fields, questionnaires were sent to the institutions of higher education in the state of Colorado. This report presents tabular data on all resident classes taught at publicly controlled institutions, and on some taught at privately controlled institutions. The data…

This document reports on a study undertaken to compare the academic achievement of athletes, identified as members of University of Tennessee, Knoxville (UTK) intercollegiate teams, with that of male students not engaged in intercollegiate sports. Academic achievement was measured by the cumulative grade-point average (GPA) for spring quarter,…

This paper describes the year-long process of building a set of peer comparators for Oregon's seven diverse public universities to serve the analytic needs of budgeting, performance measurement, and trend analysis. Some underlying assumptions informed the development of the peer groups: because several critical political issues required…

One of the continuing concerns of those involved in institutional planning is that results somehow be linked to decision making processes. An important way to link these activities is through the timely provision of relevant information. The purpose of this paper is to identify several types of information that have been generated as part of…

Under the stress of today's extremely complex and diverse pressures, "college administrators have been abandoning institutions of higher education like rats from a sinking ship." College presidents need to be able to obtain significant information about their institutions in order to make decisions sufficiently viable for the institution's…

Explores the adoption and use of Native American-related nicknames and symbols by three U.S. universities: the University of Illinois at Urbana-Champaign, Miami University of Ohio, and Eastern Michigan University. Historical case studies review how the nicknames were chosen, how they evolved, and why the decision either to keep or replace the…