Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This annual review source is a guide for libraries with limited budgets to finding the reference sources that best fit their needs and it also is a source for helping reference librarians advise patrons on information sources. More than 500 reviews, written by over 250 practicing librarians and subject specialists, identify and describe the most…

An informal handbook for both the undergraduate and graduate student in education, this guide begins by briefly describing and explaining the card catalog, Library of Congress Subject Headings, Library of Congress Classification System, and the Dewey Decimal System. It then lists some of the more useful materials and reference works basic to…

A MONTH LONG EXPERIMENT USING TELEFACSIMILE EQUIPMENT OFFERED AN OPPORTUNITY TO DEVELOP A SET OF PROCEDURES FOR THE USE OF EQUIPMENT IN LIBRARIES AND TO ANALYZE SYSTEM PERFORMANCE, THE NATURE OF THE DEMAND FOR THE SYSTEM, AND THE SYSTEM COST. FINDING GENERAL PRINCIPLES FOR THE DESIGN OF SUCH SYSTEMS FOR COOPERATING LIBRARIES, COMPARING…

The guide identifies over 50 source materials relevant to the study of Canadian politics and government available in the reference department of McLennan Library at McGill University. Sections I and II list almanacs and current biographical sources. These include a directory of federal and provincial government, biographical sketches of prominent…

A search of various literature was conducted to learn what is known about the information universe of disadvantaged adults. More than 700 documents were discovered bearing on information needs, use, and information-seeking behavior of the aged, blacks, native Americans, Chicanos, migrants, the poor, and other disadvantaged. An overview of the…

This document is one of a series describing the background, functions, and utilization of the Regional Information System (RIS), developed by the Michigan-Ohio Regional Educational Laboratory (MOREL). RIS, which was developed to improve the accessibility of information for the educational practitioner, is described in this handbook. The handbook…

Discusses ways instruction librarians can use the World Wide Web to serve students in the classroom, at the reference desk, in distance education, and as a self-directed learning tool. Outlines how the Web can function as a desktop publishing system, revitalize subject pathfinders and "how-to" guides, and promote the invention of interactive…

Many Web sites are useful in helping answer reference questions in geography and international studies. This paper describes Web sites which provide maps, gazetteers, and country information. Also included are Web guides which collect and organize numerous links to geographical and international sites. (Author)

Aspects of collection management of scientific and technical materials are discussed in 12 articles. Areas covered include academic science library collections; collection assessment of biotechnology literature; humanities and social science librarians in science-engineering libraries; editorial preparation of the "International Dictionary of…

Describes ways in which people use local collections, increased interest in local history in Great Britain, and sources of local history. The discussion includes the implications for training librarians, and the need to offer training to all librarians, not just those who specialize in local studies work. (31 references) (CLB)

Outlines considerations in the design of a Competitive Intelligence Information Resource Center (CIIRC), which is needed by business organizations for effective strategic decision making. Discussed are user needs, user participation, information sources, technology and interface design, operational characteristics, and planning for implementation.…

The guide provides a quick reference to the database, services, and additional resources of the ERIC System that may be of use in adult English-as-a-Second-Language (ESL) literacy work. It first explains the role of the National Clearinghouse for ESL Literacy Education, then describes the ERIC database and the kinds of adult ESL literacy materials…

In order to identify the information needs of individual residents of the six New England states, telephone interviews were conducted to generate baseline data relating to information providers (e.g., availability, linkage between sources, and institutional barriers to information provision) and information seekers (e.g., problem awareness and…

Designed to acquaint persons conducting library research in Chicano Studies with the reference materials found in the University Library at the University of California-Santa Barbara, the manual provides information on the Coleccion Tloque Nahuaque, relevant subject headings, and a useful search strategy. Resources, staff, assigned reading…