This description of the reference services available at the Joseph W. England Library, Philadelphia College of Pharmacy and Science, Pennsylvania, discusses users and types of requests and focuses on the referral service utilizing faculty consultants. Sample referral questions and guidelines for referral are noted. Eight references are cited. (EJS)

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

This paper is an explication of the concept of a network of consultants to help people obtain answers to day-to-day questions for which answers are known. Each member of such a network is viewed to have three capabilities: 1)answering questions directly from his own memory, 2)answering questions with the aid of library resources, and 3)referring…

In order to identify the information needs of individual residents of the six New England states, telephone interviews were conducted to generate baseline data relating to information providers (e.g., availability, linkage between sources, and institutional barriers to information provision) and information seekers (e.g., problem awareness and…

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. The author analyzes what went wrong in an attempt to identify opportunities for an Access Services department to consider how it might adapt to constant change. She wishes to show how the nature of change today demands that one pay…