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Direct linkLogan, Judith; Barrett, Kathryn; Pagotto, Sabina – College & Research Libraries, 2019
This study aims to identify factors and behaviors associated with user dissatisfaction with a chat reference interaction to provide chat operators with suggestions of behaviors to avoid. The researchers examined 473 transcripts from an academic chat reference consortium from June to December 2016. Transcripts were coded for 13 behaviors that were…
Descriptors: User Satisfaction (Information), Computer Mediated Communication, Reference Services, Intonation
Download full textGaudet, Franceen; Savard, Nicolas – 2002
Virtual Reference Canada (VRC) is a digital reference service using World Wide Web technology. It was initiated by the National Library of Canada (NLC) in spring 2001 and went into test mode at the start of 2002. It draws on the contribution of a wide range of Canadian libraries and allied institutions. The development of VRC owes a great deal to…
Descriptors: Foreign Countries, Information Sources, Library Role, Library Services
Peer reviewedTaylor, Anne – Emergency Librarian, 1996
Discusses the Media Awareness Network, a Web site established by the National Film Board of Canada and designed to provide the latest media-related news; information about media education workshops and other media Web sites; subject specific teaching units; and updates on government policy related to violence, pornography, copyright, and hate…
Descriptors: Censorship, Foreign Countries, Information Policy, Information Sources
Peer reviewedDilevko, Juris; Mason, Moya – Public Libraries, 2000
Examines whether library reference staff are cognizant of newspapers as a potential source of reference information, and explores what happens when library staff members make referrals--often a sign that they do not know the answer to the question themselves. Discusses results of a recent study of public libraries in Canada which revealed that…
Descriptors: Foreign Countries, Information Services, Information Sources, Librarians
Silvester, Elizabeth, Comp. – 1978
The guide identifies over 50 source materials relevant to the study of Canadian politics and government available in the reference department of McLennan Library at McGill University. Sections I and II list almanacs and current biographical sources. These include a directory of federal and provincial government, biographical sketches of prominent…
Descriptors: Area Studies, College Libraries, Government (Administrative Body), Governmental Structure
Silvester, Elizabeth, Comp. – 1978
This guide cites over 50 reference resources dealing with Canadian economics which are in the McLennan Library at McGill University. The introduction identifies some important sources of information on economics which are not included in this guide. Among these are government publications (only a few specialized government documents are cited in…
Descriptors: Annotated Bibliographies, Area Studies, Bibliographies, College Libraries
Rider, Lillian, Comp. – 1978
The guide contains over 250 source materials about Canada in the reference department of McLennan Library at McGill University. Many of the sources mentioned are basic to all Canadian studies; therefore, the guide replaces an earlier one (ED 130 965) on "Canadiana" published by McLennan Library in 1974. The first six sections list…
Descriptors: Annotated Bibliographies, Area Studies, Canadian Literature, Catalogs
