This second installment describes databases irregularly searched in the Business Information Center, Cummins Engine Company (Columbus, Indiana). Highlights include typical research topics (happenings among similar manufacturers); government topics (Department of Defense contracts); market and industry topics; corporate intelligence; and personnel,…

These proceedings of the Internet Librarian 2001 conference contains 49 papers that cover topics related to the information profession and Internet technologies, including: digital collections online; information architecture; amphibious research skills; identifying, evaluating, and validating cyberguides; development of New California Web Portal;…

This document reports on the e-mail-based question and answer services (digital reference) that the Department of Education offers to customers. The report is presented in five sections. Section 1, "Introduction," outlines the research goals which were to: analyze current processes, procedures and problems; suggest solutions for…

If the library is to serve a communication function, we need not only to gain further insight into the nature and pattern of the interpersonal encounter through scholarly research, but also to have a clearly defined notion of the library's role in today's rapidly changing society. (38 references) (Author)

A central library to service American business is a must for corporate libraries that cannot provide the published and unpublished source materials necessary for effective service. (Author)

Considers the problem of predicting monthly demands for library network services, especially the use of forecasts as inputs to policy analysis models and as aids to budgeting and staffing decisions. Several forecasting methods are discussed. (FM)

Presents the scope and developmental guidelines for reference and information services in libraries and information centers that have been adopted by the Reference and Adult Services Division of the American Library Association. Services, resources, environment, personnel, evaluation, and ethics of service are the areas covered. Included is a…

The "LibQUAL+" diagnostic tool, product of the Association of Research Libraries (ARL), shows that although a single factor dominates user thinking about library service quality, all items in the survey suffuse this factor. Several first-order factors contribute unique information to the notion of service quality. As different users…

Describes how information skills of librarians can be applied to non-library positions. (CLB)

This manual is intended to help library staff maximize their work by providing information and references to many of the "frequently asked questions." There are two parts to the manual. The "Overview" is an introduction to school librarianship in Alaska that discusses putting school libraries in perspective; managing the school…

This article provides a brief glimpse of the National Lending Library at Boston Spa in Yorkshire which is the primary bibliographic resource center for science and technology in Great Britain. (Author)

Describes the computer-based online system, UNBIS, developed for expanded reference and information services and to provide bibliographic control of United Nations document holdings. The report includes descriptions of current and future UNBIS information products. (RAA)

Identifies Internet sites that can be helpful to the business reference librarian confronted with questions regarding international trade. The sites for the major trade agreements are listed along with a currency exchange calculator that can handle date-specific historical conversions. (AEF)

Discusses the Center for Electronic Records of the National Archives and Records Administration. Highlights include reference services and access; the Title List database (general access); descriptions and documentation (intermediate access); and copies of electronic records. (AEF)

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…