Report of NAS-NAE Committee on scientific and technical communication (SATCOM) recommends improvement and extension of information services for engineers. (IR)

An answering device will help fill the gap in professional service during evening and weekend hours. The inexpensive system eliminates the drawbacks of having nonprofessional personnel answer inquiries phoned in to the library. (Editor)

Tests the value of establishing a library video reference service via cable television. (MF)

Applies Timothy Gallwey's consciousness-altering techniques for physical activity (from his books on tennis and skiing) to the library reference situation, explaining methods that could help librarians overcome barriers in their activities while relying upon natural information-seeking abilities. (Author/JD)

Describes a Delphi study conducted to determine factors that affect the process of routing and assigning reference questions received electronically by digital reference services, both to experts within the service and between services. Fifteen factors were determined, by expert consensus, to be important at the conclusion of this study.…

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

Describes Usenet, an Internet service that provides access to computerized discussion groups, and examines how it can be used as a reference tool. Topics include subject groups, appropriate questions, exhausting local resources before posting, explaining Usenet to patrons, sending the question, and evaluating the answer. (AEF)

This directory lists more than 900 organizations that provide individuals with access to the ERIC database and related resources. In order to help users quickly locate organizations where ERIC resources and related services are available within a geographically short distance, the service providers are presented in three sections covering the…

Library schools must produce new generations of librarians and information specialists with a clear vision of the characteristics and potential of full information delivery systems. (Author/PF)

The types of reference question considered most difficult by the staffs of Northern California public library systems were the subject of a workshop conducted by the Bay Area Reference Center (BARC). The topics included: antiques and collectibles; identifying a poem from its middle line; how to make practically anything; how to repair various…

A library for the blind is a good public library which deals in several media: Braille, tape, and large type. Such a library has the capability and dedication to provide each patron with personalized service, transcribing materials from regular print on demand. Organizations that simply select books made available the Library of Congress for mail…

Data regarding current services in hospital libraries of the metropolitan Detroit area form the nucleus of this study. The purpose of this study is two-fold: (1) to ascertain what services are given to users of hospital libraries and (2) to determine the value of the inventory as a means for obtaining information on user-services in hospital…

To assess the information needs of Florida State government agencies and the information services provided by the State Library of Florida, questionnaires were used to establish a profile of the state's information flow. Site visits and three seminars of state agency employees attempted to identify specific information needs. A comprehensive plan…

Criticizes the typical reference librarian's solution to a student's information request--the book--and presents specific reasons for offering a variety of sources and formats. Included is an information 'credo' that emphasizes information, not its package. (JD)

Describes databases frequently used in Business Information Center, Cummins Engine Company (Columbus, Indiana): Dun and Bradstreet Business Information Report System, Newsearch, Dun and Bradstreet Market Identifiers, Trade and Industry Index, PTS PROMT, Bureau of Labor Statistics files, ABI/INFORM, Magazine Index, NEXIS, Dow Jones News/Retrieval.…