Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide survey of government documents reference service in Canada, This book examines the broad philosophical implications…

Many Web sites are useful in helping answer reference questions in geography and international studies. This paper describes Web sites which provide maps, gazetteers, and country information. Also included are Web guides which collect and organize numerous links to geographical and international sites. (Author)

Twenty-three posters address topics including access to information; metadata; personal information management; scholarly information communication; online resources; content analysis; interfaces; Web queries; information evaluation; informatics; information needs; search effectiveness; digital libraries; diversity; automated indexing; e-commerce;…

Characterizes the questioning behavior in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behavior in other types of interviews/settings. Compares questions asked by the information specialist and those asked by the client; findings show the information specialist dominates the…

This paper focuses on techniques for retrieval used in information sciences and in World Wide Web search engines. The purpose of reference service and information science is to provide useful information in response to a query. The two metrics of recall and precision serve to express information retrieval performance. There are two major…

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

The guide provides a quick reference to the database, services, and additional resources of the ERIC System that may be of use in adult English-as-a-Second-Language (ESL) literacy work. It first explains the role of the National Clearinghouse for ESL Literacy Education, then describes the ERIC database and the kinds of adult ESL literacy materials…

This master's thesis presents the results of a survey designed to study the control of state documents by state document authorities. A questionnaire was developed and sent to the institutions in each state which are responsible for the official collection of their state's documents, in an effort to determine the degree of adherence to guidelines…

This report provides an overview of library and information services for older adults today. New programs are described which have been developed to serve older adults and to respond to their needs. The training of librarians to provide such services is also discussed. The first section of this report focuses on access and includes discussions on…

A brief description of the resources and services available from the 94 member libraries of the Japan Medical Library Association (JMLA) is followed by a discussion of the need for closer ties with the medical library associations of other Southeast Asian countries. Contacts described include participation in workshops held by the Southeast Asian…

The purpose of this workshop was to investigate the problems the user faces in using a military library and to develop some methods of overcoming these problems. To provide balanced representation of both users and librarians, outside speakers contributed ideas that were discussed in group meetings. Each group discussed the same major topics,…

The Ohio State Library developed a TWX Interlibrary Loan (TWXIL) pilot project in 1971 in order to: (1) produce information that would be helpful in the design and operation of a reference and information network, and (2) produce improvements in library services and sharing of existing resources through the strengthening and limited extension of…

This book explores how librarians can work to strengthen and improve the quality of service to young adults. The introduction is written by Mary Kay Chelton, whose dissertation, "Adult-Adolescent Service Encounters: The Library Context" (1997), inspired this book. The book has 12 chapters. Chapter 1 introduces the provision of best young adult…

Discusses the development of practical strategies for library mediation between Internet resources and potential users. Topics addressed include a hierarchy of information skills; awareness of information services and resources; the information structure of a discipline; analysis of information needs; and retrieval, evaluation, and management of…

Reviews studies exploring the information-seeking behavior of social science researchers and discusses implications for the development of reference services. Identifies the importance of journals, use of citation information from journals, colleagues and conferences as information sources, and infrequent use of library resources. (Author/AEF)