Reports results of study of a group of end users (patent attorneys) doing their own online searching at AT&T Bell Laboratories. Highlights include DIALOG databases used by the attorneys, locations and searching modes, characteristics of patent attorney searchers, and problem areas. Questionnaire is appended. (5 references) (EJS)

California's Vocational and Occupational Information Center for Educators (VOICE), which provides instructors, administrators, and others involved in planning and operating vocational education programs with a variety of resources for improving instruction, is examined. The authors discuss access to this database, computer searches, consultant…

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

Long regarded as the premier monographic series in its area of coverage, "Advances in Library Administration and Organization" offers research perspectives that are both timely and lively. This 18th volume continues the series' long practice of bringing to its professional and academic readership an eclectic mix of scholarship and longish essays.…

Described is the South Australian Department of Mines and Energy Bibliography Retrieval System which is a repository for a large amount of geological and related information. Instructions for retrieval are outlined, and the coding information procedures are given. (DS)

Explores successful techniques for integrating the World Wide Web into day-to-day reference library services. Highlights include: determining when to use the Web and when and how to use search tools; the importance of search statement format; training and practicing with the Web; virtual reference and subject specialist pages; and electronic…

Discusses the role of the library in distance education and describes key elements of library services for distance education, including reference services; portfolio of nearby libraries or other resources; document delivery; databases; electronic journals; database of subject specialists; and electronic resources on the Web. (AEF)

Presents a way to model a large class of reference information based on a semantic network technique with embedded argumentation of the information provider. Shows by discussion of several alternatives that the approach is flexible enough to be adapted to different user and system requirements. (Author/AEF)

There are a number of Web-based Internet resources available in the performance arts, created by hobbyists, amateurs, professionals, and corporations for commercial and recreational purposes. Collected here are Internet sites in the areas of music, dance, film/cinema, and theater/drama that are useful when answering typical reference questions in…

Presents a selective annotated list of sports-related Web sites for reference use. Includes sports indexes/links; media sites (networks and periodicals); recreation sites; and professional organizations. (Author)

Discussion of information management focuses on three main areas of activities and their interrelationship: (1) strategic, including establishing frameworks and principles of operations; (2) analytic, or research elements, including user needs assessment, data gathering, and data analysis; and (3) operational activities, including reference…

Focuses on the library service principles of multisensory thinking, respect for the question, and respect for the questioner as they relate to people with learning disabilities and all users. Discusses reading difficulties of people with dyslexia, along with audiotape and computer technologies that libraries can use. Presents approaches to the…

Using a thorough analytical framework, this study characterizes the questioning behavior on a consumer health-related electronic list. Analysis examines the dedication of the list to questioning; pattern of question asking within a message; type of question; length of answer anticipated; subject of question; combination of type of question and…

Examines the three types of "Aska" services and reviews specific examples. The first claims a user can ask a question in natural language and receive and intelligible response. The second puts the user online with a professional searcher. The third consists of access routes to "experts." Discusses subject-specific expert…

Reference service technology has passed its first stage of insuring more accurate, rapid delivery of information. The second revolution underway will improve on both acquisition and retrieval of data. New technologies must fit into traditional reference service goals. The human should be given first priority. (Contains 46 references.) (Author/AEF)