Discusses customer service in information centers and how to define it. Topics include the effects of competition, that give customers more choices; defining customers, and defining services; communications; physical environment; change, in customers and in technology; measuring customer service; and evaluating policies and procedures. (LRW)

Formerly the "Directory of ERIC Information Service Providers," this directory lists 1,029 organizations that provide individuals with access to the ERIC database and related resources. It is designed to help users quickly locate organizations that offer ERIC resources and related services within a geographically short distance, and is…

This publication outlines the activities and impact of the Caribbean Information System for Economic and Social Planning (CARISPLAN), as reported by representatives of 16 Caribbean nations and various regional organizations. A copy of the meeting agenda and other introductory material are followed by brief summaries of reports from representatives…

The article traces the development, scope, and functions of the ERIC (Educational Resources Information Center) Clearinghouse in Career Education since its reorganization and consolidation in 1973. Located at Northern Illinois University, it serves all segments of the field of adult and continuing education, vocational and technical education, and…

The use of the floppy disk as an alternative mode for delivering Information Services reports was evaluated for fiscal year 1985 by the National Center for Higher Education Management Systems (NCHEMS). A 5.25 inch, 8/9 sector, 40 track ASCII floppy disk used under PC-DOS on the IBM PC and IBM PC compatible hardware was tested. Tabular data but not…

This document contains validated activities and competencies needed by information professionals working in an information center/clearinghouse. The activities and competencies are organized according to the functions which information center professionals perform: acquisitions; thesaurus development and control; indexing/abstracting;…

Fourth in a series on nonformal education, this manual describes the networking experiences of the Non-Formal Education Information Center (NFEIC) and examines three complementary components: the letter answering services, the publications program, and the resource collection. Types of letters received are outlined, including those requesting…

Topics of importance to rural America in three general areas--rural community and individual information needs, available answers to these needs, and policies and strategies to meet these needs--were addressed in a joint congressional hearing held at the Fourth General Assembly of the World Future Society in July 1982. This transcript presents…

A detailed descriptive analysis of both the direct and indirect costs incurred by the Federal government in operating the ERIC system, and the user population and user demand for ERIC products and services, this study is based on data gathered from a number of complementary sources. These sources included a survey of ERIC's U.S. intermediate…

An index of the reports and articles appearing in the 1970-79 issues of the "Freedom of Information Digest," a bimonthly newsletter, presents the titles in more than 100 subject categories. The topics covered by the index include access laws, general/school censorship, access to records, employee records, executive privilege, financial disclosure,…

This report discusses the 1980-81 program and plans of the National Center for Education Statistics that involve collection and dissemination of data monitoring trends in education, and address key policy issues. The report identifies and describes the regular and special surveys being conducted in the areas of elementary and secondary education,…

This one-year project produced several publications and an evaluative investigation, all having to do with the rapidly growing community of educational information centers. Over 1500 such centers were surveyed by questionnaire to determine their locations, sizes, activities, and holdings. A directory which lists and describes some four hundred…

Student personnel workers and services have increased without parallel increase in research in this area. To update and augment existing research skills, including knowledge of computers and computer language, to work toward a more adequate interdisciplinary conceptual base, and to encourage the establishment of information centers in the…

The role of the information center in the National Program for Library and Information Services is projected. The various types of information centers are identified and defined, and the generation, processing, communication, and use of information and knowledge are reviewed. A plan is given for the integration of existing information centers into…

The areas of strength and the areas of weakness in the general patterns of library user service policies in Indiana are identified. The study also presents information which will have an impact on planning and provision of future library services in the state. The current pattern of library service policies in Indiana are compared with the optimal…