Describes how a librarian, assisted by a knowledge engineer, developed a computerized reference assistance system for a separate government documents department. Rationale for the expert system, problems in selecting reference materials and user questions to computerize, and the formulation of a workable human/computer interface are covered. A…

The development of CD-ROM following early computers and powerful personal computers will affect information retrieval by its accessibility and large storage capacity. Users will demand specific information and data sets from libraries, which could provide large research capacities. Librarians will act as database managers, thus enhancing their…

Describes introduction of online information retrieval to high school seniors in a public school system. Highlights include background (hardware and software selection, choice of information utility, instructional objectives); database use; meeting curriculum needs; problems with print sources; online solutions; search strategies; requests for…

Compares artificial intelligence and information retrieval paradigms for natural language understanding, reviews progress to date, and outlines the applicability of artificial intelligence to question answering systems. A list of principal artificial intelligence software for database front end systems is appended. (CLB)

Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…

Reports results of user survey complemented by personal discussions organized to ascertain users' satisfaction with and impact of On-line Information Service (OLIS) introduced by University of Hong Kong Libraries in January 1980. Subject searches, relevance of citations, and costs are discussed. The questionnaire and OLIS requests form are…

Presents an evaluation of reference services and government document use at East Carolina University (North Carolina) library. Factors that most affect retrieval success include cataloging and technical problems, the amount of time spent in searching, and staff knowledge. (Author/AEF)

The feasibility of using the verbal protocol method as a means of conducting field research on the online catalog is examined. As 10 undergraduate students conducted research they talked aloud about what was happening. Potential usefulness of the method in online catalog research is assessed, as a development tool and as a tool to assist reference…

This paper focuses on techniques for retrieval used in information sciences and in World Wide Web search engines. The purpose of reference service and information science is to provide useful information in response to a query. The two metrics of recall and precision serve to express information retrieval performance. There are two major…

The guide provides a quick reference to the database, services, and additional resources of the ERIC System that may be of use in adult English-as-a-Second-Language (ESL) literacy work. It first explains the role of the National Clearinghouse for ESL Literacy Education, then describes the ERIC database and the kinds of adult ESL literacy materials…

Papers presented at an August 1982 international seminar on online user education include "The Impact of New Technology on Libraries and Their Users," Brian C. Vickery (United Kingdom); "The Role of NORDINFO in Promoting Online Activity: NORDINFO-Origins and Control," Theodora Oker-Blom (Finland); "Librarians and the New…

This instructional package describes techniques that reference librarians at George Mason University (Virginia) have found to be successful and offers specific suggestions for the application of those techniques to teach research skills to students in English 302. The first of three major sections discusses the assessment of student library…

Three papers based on projects produced in a course entitled Operations Research and Library Management, jointly sponsored by the Department of Mechanical and Industrial Engineering and the Graduate School of Library Science are reported and explained. Topics covered include an assessment of faculty interest in an information retrieval service;…

A study was conducted of the International Information Service in Physics, Electrotechnology, Computers, and Control (INSPEC) selective dissemination of information (SDI) user profile generation. Five degrees of user involvement in the generation of profiles were investigated ranging from having the user provide only a statement of subject…

In the second volume of a four-volume annual report on the Northeast Academic Science Information Center (NASIC), two developmental studies are reported. The first documents an experimental, pilot operation of computer-based reference search services to users on a fee-for-service basis initiated at Massachusetts Institute of Technology as the…