The cataloging of otherwise unprocessed collections is an innovative minimal processing technique with important implications for reference service. This article mines the existing literature for how institutions engaged in minimal processing view reference, the strengths and weaknesses of catalog records as finding aids, and information about…

Purpose: The purpose of this article is to provide a comprehensive literature review on the utilisation of intelligent agent technology in the library environment. Design/methodology/approach: Research papers since 1990 on the use of various intelligent agent technologies in libraries are divided into two main application areas: digital library…

Reports the results of a study which examined costs and search results for 20 searchers conducted on both BRS After Dark and Knowledge Index. Various features of the two retrieval systems are reviewed, and advantages and disadvantages of each system are summarized. Data are presented in one table and several graphs. (24 references) (MES)

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Considers a definition of online searching and discusses each of these factors--training, search aids, physical setting, search request form, interview and profile construction, terminal session, search evaluation, document delivery, professional reading, and online user groups. Eighteen sources are cited. (EJS)

A study of S. R. Ranganathan's theory of reference service is undertaken by using an historical methodology. It was evident from the literature review that Ranganathan had established that reference service was the most important work and served as the hub of all library practices. There were six factors that were repeatedly considered by…

A nationwide survey of online searchers at 150 college and university libraries was conducted to explore various characteristics of this group. From a sample of 380 searchers representing 85 libraries, 201 surveys (52.9%) were returned, and 198 responses were usable. Variables examined include online training, searcher experience, professional…

Examines history of online information retrieval services in North American in general and in Canada specifically. The current situation is assessed on the basis of results of a recent national survey and the issue of charging for these services is discussed. Twelve references are cited. (EJS)

Surveys the impact of computers and related technology on reference work in Australia highlighting online information retrieval and related databases; Australian Information Network; coverage of Australian material in local and foreign databases; Australian Bibliographic Network; electronic mail; Australian Consortium for Social and Political…

Analysis of one component of library reference service--online numeric database systems for time-series data--reviews tradition of reference service and ways in which computer technology has enhanced provision of library services. Experiences with Kentucky Economic Information System (KEIS) are described. Examples of KEIS and 30 references are…

Discusses issues regarding training for computer-based reference services, including who is to be trained and who is responsible for training, and summarizes the training offered to date by search service suppliers, database suppliers, library schools, and extension programs. Available training materials are also considered. (Author/FM)

This study was designed to be a state-of-the-art survey and investigation of intelligent "front end" design approaches and software for improving subject access and subject searching in today's large online bibliographic retrieval systems and online public access catalogs (OPACS). The report begins with an illustrated overview of…

Based on a review of the literature, this discussion addresses such key aspects of the librarian's changing role in the online search process as the reference interview, online search evaluation, user training, and information service management. Future trends are noted, and 43 references are listed. (EJS)

Reviews the use of artificial intelligence research techniques to create tools that can assist with ongoing library functions and with information skills both within and outside of the library setting. Major areas discussed include cataloging, indexing, database searching, reference services, knowledge acquisition and representation, user…

Presents literature that describes the online negotiation process in general terms and summarizes views of authors who have dealt with the interview in the reference process. Specific aspects of the online negotiation interview and the measurement of user satisfaction are highlighted. Ninety-one references are cited. (EJS)