This paper is about a study, which has been carried out at a chemical production facility in Izmir, Turkey during the spring of 2006 using Participatory Action Research process in a training course exploiting Learning Management System. The system has been tested with 12 chemists working in this factory. The technical training course was carried…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

As instructors move further into the incorporation of 21st century technologies in adult education, a new paradigm of digitally-enriched mediated learning has emerged. This book provides a comprehensive framework of trends and issues related to adult learning for the facilitation of authentic learning in the age of digital technology. This…

TO USE PROGRAMED INSTRUCTION IN INDUSTRIAL TRAINING, (1) TRAINING NEEDS MUST BE CLEARLY IDENTIFIED AND PRECISELY STATED, (2) THE LEARNER SHOULD BE ACTIVELY INVOLVED IN LEARNING, (3) THE UNITS OF INFORMATION SHOULD BE SMALL ENOUGH TO BE READILY ASSIMILATED BY THE LEARNER, (4) INSTRUCTION SHOULD NORMALLY BE SELF-PACED OR MATCHED TO THE LEARNER'S…

The four papers contained in this document were written by three members of the Materials Development Unit, Rehabilitation Research Foundation, Elmore, Alabama. These papers were selected for joint distribution to present the authors' experiences with the mathetical system in light of current mathetical programing activities. "The Two…

In discussing a method for assessing training needs, this paper deals with various phases of training and points out the importance of outside specialists, the recording of information, and the use of alternative methods. Then five case studies are presented, illustrating each of the industrial groups within the Board's scope: extractives, cement…

The scope of Training Abstracts Service (TAS) coverage is explained, along with the abstracts and their production, use of the TAS classification scheme, access to source materials, and information on ordering from the TAS. Appendix 1 contains the TAS classification schedules: general; national considerations; the educational system; training…

These recommendations by the Chemical and Allied Products Industry Training Board of Great Britain concerning employee induction or orientation cover such aspects as pay and pensions, working conditions, discipline, safety, medical services. Topics and time allocations are suggested for the initial interview, the first day, and subsequent…

This booklet outlines facts that should be considered during a new employee's initial weeks with a firm, in this case a clothing manufacturer; particular emphasis is placed on the principles of good selection and training. Various sources are also given from which to get help in implementing the basic principles described. The following points are…

Examines work experience in the Youth Opportunities Programme and summarizes guidelines that should be useful to those running work experience programs and those involved with any industrial training that involves work experience. (JOW)

The principles and findings from learning theory and research are presented to publicize the scope of the learning literature applicable to training and development activities, and are grouped in seven categories. (AG)

The research results of educational psychology, economics of education, and general didactics can in many ways be applied to the training problems of working life. (Author)

Includes five appendixes illustrating the validation methods discussed. (SP)

Article discusses the vast number of educational programs which the Kodak company offers to employees, supervisors, workers in related fields and to the community by way of educational training programs for inner city and underprivileged youth. Discussed are the ways in which Kodak enhances its own position in the industry by keeping its employees…