The federal role in higher education has grown over the past two decades, and now a new administration has the opportunity to strengthen policies that support students and their colleges and universities. To help inform these decisions, the Urban Institute convened a bipartisan group of scholars and policy advisers to write a series of memos…

The federal role in higher education has grown over the past two decades, and now a new administration has the opportunity to strengthen policies that support students and their colleges and universities. To help inform these decisions, the Urban Institute convened a bipartisan group of scholars and policy advisers to write a series of memos…

This article provides a detailed description and analysis of how one Canadian institution used groups of department heads as change agents to address their most acute department head role tensions. It is demonstrated that this institution's change initiative aligned very closely to the recommendations proposed, in both the literature pertaining to…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

The recession of 2008-2009 and the continuing decline in local, state, and federal funds available to support higher education have resulted in serious budget cuts and belt-tightening. Given that faculty constitute an institution's most costly resource, it was not surprising, though it is nonetheless disheartening, to learn of the University of…

There is no doubt that the American economy is in the midst of a major restructuring. While the consequences are not yet fully apparent, two powerful implications for higher education have become clear. First, because solutions to the nation's problems will require a highly educated work force, the demands on colleges can only increase. Second,…

In this article, I argue that immigrant bilingual teachers and mother-tongue teachers are not formally recognised as "genuine" teachers in the Norwegian school system. Norwegian education authorities have invested considerable effort in order to strengthen the competences of bilingual teachers and to both recognise and formalise their…

Guides for mail-handling efficiency from the mailroom supervisor at Michigan State University. (MLF)

Many issues relating to flexibility in working life and to the freer shaping of life generally through new patterns for working time and allied reforms in education, training, vacation and pension systems, are discussed. (Author/PG)

The work order, when used properly, provides a lasting record of the work actually accomplished and can be a valuable management tool to determine future budgets, predict equipment failure rate, and provide other important information used in decision making. (Author/MLF)

Defines "batch files," claiming that they can shorten many complicated computer procedures. Describes how batch file was created using the computer program "PC-Write" to streamline the process of creating a work disk and increase students' computer literacy. Lists and discusses each element in the file. Provides references for…

Describes a method for increasing efficiency of examination production which uses file cards to store and organize test items. The process of reproducing tests directly from master copies made with file cards is discussed. (AM)

Three methods for the preparation of maintenance budgets are discussed--(1) a traditional method, inconclusive and obsolete, based on gross square footage, (2) the formula approach method based on building classification (wood-frame, masonry-wood, masonry-concrete) with maintenance cost factors for each type plus custodial service rates by type of…

The work content of eight midwestern college and university presidents is defined and described through direct observation of daily activities. This was done as a critical first step in a line of research which can eventually propose effective presidential work behaviors. Besides discovering how time is used, the study finds that due to the volume…

There are three valuable types of computer software needed by the professional researcher--word processing, spreadsheet, and database management. In general, these packages are required for the effective operation of offices; however, researchers may have special needs which can only be met with more specialized software. Recently, word processing…