Objective: Despite the prevalence of clinical case management services in university counseling centers, there is scant research on practices and effectiveness in case management services. The purpose of this brief report is to review the role of a clinical case manager, examine referral outcomes of referred students, and provide recommendations…

Institutions of higher education are no strangers to crisis situations. From world wars to campus violence, colleges and universities across the United States have been both directly and indirectly affected by these crisis situations. However, in the early part of 2020, higher education was faced with a situation that transcended anything colleges…

Phishing is a common social engineering attack aimed to steal personal information. Universities attract phishing attacks because: (1) they store employees and students sensitive data; (2) they save confidential documents; and (3) their infrastructures often lack security. In this paper, we showcase a phishing assessment at the University of…

A common recommendation in critiques of datafication in education is for greater conversation between the two sides of the (critical) divide -- what might be characterised as sceptical social scientists and (supposedly) more technically-minded and enthusiastic data scientists. This article takes the form of a dialogue between two academics…

Predictive analytics has taken higher education by storm, with its promise of closing equity gaps, raising student retention rates, and increasing tuition revenue by keeping students enrolled. Many colleges and universities have made an investment in predictive analytics for student success initiatives, and even more are looking into implementing,…

The response of most universities to the Coronavirus disease (COVID-19) pandemic was Online Distance Teaching (ODT), which was a new experience for many educators and students. The aim of the study was to investigate the response of university teachers to ODT. A questionnaire was sent to all university teachers (N = 914). We received 290 usable…

The research purpose was to identify (1) the problems encountered by academic and administrative staff in emails received from students, (2) positive and negative qualities of the authentic emails of higher education students, (3) functional explanations of the academic email, (4) the problems encountered by students in emails received from…

Captured under the umbrella term Open Education, a wide range of educational initiatives has been popping up in the educational landscape. This study aims to offer empirical ground for understanding how Open Education introduces new forms of education. It does so by focusing on one initiative, namely the Interactive Open Online Courses included in…

This article discusses the various ways in which tweets, if connected wisely, can offer a compelling narrative of what is important in New England and how the "New England Journal of Higher Education" ("NEJHE") uses Twitter to disseminate interesting news or opinion pieces from elsewhere that are often juxtaposed with something…

As the future of the WPA Listserv (WPA-L) remains uncertain, this article reflects on the ways the WPA-L has functioned as an important site of disciplinary knowledge-making and emotion work for the field of composition studies. It examines the potential of the listserv format for democratizing participation in the enterprise of disciplinary…

This paper describes the functionality, scalability, and cost of implementing and maintaining a suite of open source technologies, which have supported hundreds of thousands of learners in the past year, on an information technology infrastructure budget of less than US$10,000 per year. In addition, it reviews pedagogical opportunities offered by…

This study aims to identify how uncertainty and insecurity in the post-2008 period have reshaped risk management in the university systems. The study scrutinises internal control in the contexts of the English university system and the State University of New York (SUNY) system. It utilises the concept of 'risk' by exploring 'risk society' theses.…

Emotional well-being is gaining importance within educator preparation, supporting how cognitive traits are vital but not adequate for optimal professional success. For this reason, it is imperative that the whole realm of human learning be reinforced by elements of holistic education often neglected. The purpose of this article is to: (1)…

The COVID-19 pandemic has affected every aspect of our lives, including instruction in the higher education system. In this sudden and stressful change, faculty had to explore different opportunities and technologies to continue to deliver quality instruction to their students. Instructional design has always been an important topic for education…

Transnational articulation programmes are one way China is attempting to advance its higher education (HE) system. We report a study of twelve Chinese students' experiences in two China-Australia 2 + 2 articulation programmes. In our analysis of semi-structured interviews, we use Bourdieu's concepts of field and habitus to understand the impact on…