COVID-19 led to an increase in online higher education courses. With this increase in demand, there needs to be online support to foster students' academic success. Online academic student support is often provided to students to assist them in developing the skills and knowledge to successfully complete their courses. However, it remains unclear…

Mathematics Learning Support (MLS) has been widely available in Higher Education Institutions in the United States (US) for decades. However, until recently, there has been little research that considered the extent of provision. In this paper, we present the results of a survey of MLS with responses from 268 institutions across the US, which…

The positive impact of Math Learning Support Centers (MLSCs) on student performance is well-documented in existing literature. However, we argue in this study that many of these evaluations could be improved methodologically. Using a more rigorous approach, we investigated the effect of an MLSC on students' performance and affective variables in…

Adult students represent one of the fastest growing student populations within higher education. While their educational goals are similar to traditional students, the challenges and barriers they may encounter differ. Higher education institutions must assess their support services, coursework, and resources to determine if they meet the needs of…

The research explores community orientation (CO) perceptions and their potential outcomes within a higher education context. The study follows a three-step approach that draws from service marketing, organization theory, and higher education literature. Subsequently, a qualitative approach is adopted to develop the research model, followed by a…

Purpose: This paper presents the features and relevance of open distance learning in the context of the socio-economic conditions of people living in the Union Territory of Jammu and Kashmir (J&K) in India. Although the primary purpose of the present study was to ascertain the effectiveness of the learner support services (LSSs) and different…

American universities are facing pressure to provide career services to international students, many of whom want to stay in the country to work after they graduate. Although some have created specialized roles to support international student career development, far more have continued to recruit international students without thinking about why…

In Japanese higher education, there is a notable shift in learning assistance. It is transitioning from merely providing remedial help to fostering comprehensive student success. This study examines learning assistance in Japanese higher education, which was restructured in the 1950s following the American university system, through comparison…

As a panethnic label, "Asian American" represents over 20 national origin groups as designated by the U.S. Census Bureau (Budiman & Ruiz, 2021). Although Pilipina/x/os are one of the largest Asian American groups in the United States, they have been misunderstood within Asian America due to their colonial history as well as East…

This paper asks "how can higher education and student affairs (HESA) faculty influence the development of HESA practitioners outside of the reproduction of the present?" First, I develop a theory of alter-competence, the practice of nonrepresentational thinking, through wonder. This theory is put to empirical work in a GPP classroom…

This study investigates the asymmetric effects of quality attributes on student satisfaction in Korean higher education. Using Penalty-Reward-Contrast and Asymmetric Impact-Performance Analysis, it classifies attributes into basic (major and liberal arts curriculum, non-curricular courses, educational environment), one-dimensional (administrative…

The number of students with disabilities attending postsecondary institutions of higher education continues to rise. With it, it is necessary to understand better how they experience their institution beyond curricular spaces. Presently, there exists a gap in the knowledge of how these students experience co-curricular support, including…

This paper presents the results of a systematic scoping literature review of higher education mathematics and statistics support (MSS) evaluation focusing on its impact on students. MSS is defined as any additional organised mathematical and/or statistical aid offered to higher education students outside of their regular programme of teaching by…

Education and academic related services have become as important as manufacturing and, in some cases, even more important. Considering the importance of these services as it relates to manufacturing, a problem exists. Products such as education and academic services are far less specific in value when comparing with manufactured goods, even though…

As post-secondary institutions assume more responsibility for the language abilities of their graduates, more attention is being paid to post-admission language support to enhance student success. Previous research has indicated that a post-admission language diagnostic assessment procedure, when coupled with language support services, can be an…