This paper presents a market driven model for assessing the service quality of support services in higher education, primarily for United States institutions, by examining higher education within the context of a complex service industry. The paper begins by explaining the development of the model and its implications for service management. Next,…

Rates and severity of underemployment among a sample of college graduates were assessed using objective and subjective measures. Attention was directed to job characteristics related to underemployment, gender differences in the characteristics, and the effect of college type attended, college major, and academic performance. The data were drawn…

This career planning handbook is designed to help high school students to set goals and plan their lives. Its 11 sections cover the following: personal data, personality type, skills, discovering values, the world of work, goal setting, life plans, preparing for college, basic necessities, meeting college costs, and job prospects. Each section…

The mattering scales are designed to assess the perceptions of adult learners about their educational environment. They answer these questions: Do I feel I matter to the institution? and Do I feel noticed, appreciated, welcomed? To determine the extent to which adult learners feel they matter, five scales are designed to assess their perceptions…

Effective management of human resources in any organization includes providing an environment that is conducive to the satisfaction of basic needs in the workplace. This concept has been increasingly embraced by business and industry and to a lesser extent in academia. One group considered vital to higher education, whose needs have been ignored,…

The social science literature, particularly in psychology, that may relate to faculty satisfaction, motivation, and commitment to teaching is reviewed. The question of satisfaction from work and its relation to motivation, a topic of controversy in the field (Greene, 1972) is examined, and the concept of motivation is briefly described from four…