The purpose of this study was to decentralize the deficit-based approach in academia of Black, Indigenous, and people of color (BIPOC) students in higher education by centralizing the voices of BIPOC students in their third or final years of higher education. The study used the CCW framework to understand further and expand the knowledge of the…

The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

Academic probation implementation in higher education institutions aims to ensure that students are meeting academic standards and making satisfactory progress toward their degree or program requirements. It serves as a warning to students not meeting these standards that their academic performance needs improvement. Hence, the purpose of this…

Using data from the Wabash National Study of Liberal Arts Education (WNSLAE), this study considered institutions as "incubators," where institutions develop students by providing them with essential resources and services to thrive. This approach also recognizes the importance of institutional norms and identities in shaping students'…

Since March 2020, the COVID-19 pandemic has profoundly disrupted higher education in the United States (U.S.). During the first wave of infection and hospitalization, many universities and colleges transitioned classroom instruction to online or a hybrid format. In September 2021, classes largely returned to in-person after the COVID-19 vaccine…

There is growing agreement that feedback should be understood as a contextual and social process, rather than as receipt of teacher comments on students' work. This reframing brings with it new complexities, and it can be challenging for researchers and practitioners to adopt a process perspective when making sense of feedback practices in…

The discourse on cost of attendance (COA) at American colleges and universities is ambiguous and complex. The literature around COA labels it as the 'sticker price' to attend college but categorization in this manner often negates the true application and meaning of this term. COA also accounts for living allowances (or indirect costs) to help…

The unprecedented changes in our society are re-shaping the future of higher education; therefore, re-imagining the future of higher education is a constructive process of development. This study is aimed at exploring the re-imaginations of students in higher education from their own analysis of their previous and current experiences at three key…

This research explores the experiences of Beth, a university student in the UK, as she comes to be labelled as 'dyslexic', and as she has her diagnosis taken away. Through use of Interpretative Phenomenological Analysis (IPA) and discourse analysis, the research seeks to understand how Beth made sense of these experiences, and to explore the…

Despite the diversity and inclusion efforts of higher education institutions, immigrant and minority students frequently experience marginalisation that adversely affects their academic progress. In this article, we examine the under-researched population of immigrant women in Icelandic universities. Drawing on the intersectionality perspective,…

The Center for First Generation College Student Success (2020) defined first generation college students (FGCS) as, "an undergraduate student whose parents do not have a bachelor's or higher degree." FGCS have to navigate many aspects of college without parent(s) who have experienced college themselves. After applying and being accepted…

As universities strive to enhance course delivery and the student experience, typical endof-semester course evaluations have been demonstrated to provide insufficient and potentially biased detail for course improvement and innovation. The Student Led Observations for Course Improvement (SLOCI) team at The University of Queensland aims to provide…

The COVID-19 pandemic has profoundly affected higher education, particularly impacting first generation college students (FGCS). This qualitative case study, framed by the Model of Multiple Dimensions of Identity (MMDI), aimed to identify factors that influenced the retention and persistence of FGCS during the pandemic. By examining FGCS…

E-Learning is a means to support the digitalization of education that accommodates students' learning needs anytime and anywhere. The use of E-learning in higher education has become increasingly massive since the COVID-19 pandemic. Higher education institutions accommodate students' learning needs by utilizing self-developed LMS (Learning…

The objective of this research was to gather the experiences of six participants from various 2-year and 4-year colleges in the state of Alabama. Participants were solicited using a flyer posted in-house and online to students who are members of the Equality and Advocacy Center (EAC) as well as the Acceptance of Diverse Population Center (ADPC).…