In 1972, the Student Counseling Center at Illinois State University initiated a paraprofessional program to assist students of the university in meeting their needs. This paper discusses the role, selection process, training, and supervision of the 72 undergraduate students currently employed in the program. The general role of these…

The authors report on procedures used to develop and evaluate behaviorally-based performance appraisal checklists for skilled university support personnel. (Editor/JT)

This contractual agreement is for the period July 1, 1973 through December 15, 1975. The agreement covers: purpose and intent of the agreement, nondiscrimination, rights of the employer, no-strike guarantee, recognition, union security, union dues and initiation fees, seniority definitions and loss of seniority, probationary employees, union…

Articles of the agreement cover a definition of terms; fair employment practices; probationary employees; uniforms; working hours; compensation rate schedules; overtime; absences; leaves of absence with and without pay; break in service; insurance benefit programs; educational assistance program; longevity pay; retirement benefit programs; filling…

The problems with which peer counselors are most effective are identified, paraprofessional training is described, and the professional and paraprofessional roles are clarified. The wider effect of such a program on the university and the program participants is discussed. (Author)

This annotated bibliography is addressed to problems of education personnel demand and supply in the United States. Some entries, seemingly dealing with other professions, have been included as relevant to education personnel. The general criteria used to determine the types of articles included in the bibliography are (a) all studies dealing with…

This contractual agreement covers the period July 1, 1973 through June 30, 1975. The agreement covers: purpose and intent of the agreement, rights of the employer, aid to other unions, union recognition, bargaining units, union security, union dues and initiation fees, representation, stewards and alternate stewards, union bulletin board, union…

Staff development programs are needed in community colleges as a result of stabilizing enrollments, decreased faculty mobility, technological and disciplinary changes, student population changes, and the need for professional variety and personal growth. Suggestions concerning the role of the speech-communication teacher in staff development are…

Describes the development of an on-the-job training program in the air conditioning and electrical shops of the University of North Carolina at Charlotte. The 1-year programs include a daily job training report, a formal one and one-half hour weekly training session using a correspondence course outline, and weekly 15-minute review sessions by…

Investigated coping strategies for dealing with role conflicts among returning women students (N=92). Found that professional and nonprofessional women used different coping strategies for different conflicts. Indicated that professional women experienced more intense conflicts between roles as employee-home maintenance person and employee-parent…

This book presents 13 papers which address theoretical and practical issues concerning support staff at British institutions of higher education. The papers are: (1) "Induction and Appraisal: Vital or Simply a Burden?" (Bob Hardwick); (2) "Quality Assurance and Service Delivery" (Celia Whitchurch); (3) "Teams, Team Working…

Describes a study that used a nonobtrusive methodology to determine the effectiveness of an information desk staffed by graduate students and nonprofessionals in an academic library. Relationships that were found between the level of staff members and the quality of reference services are described, and the implications for staffing patterns and…

Describes a study conducted at the Brigham Young University Library that examined the quality of reference service provided by students and department assistants, the adequacy of the training program, and the effectiveness of the system of referring patrons to subject specialist librarians. Recommendations for improving training programs and…

Examines historical reasons for the reference desk and workers to establish how reference work has been circumscribed, describes how it has evolved, and attempts to define perimeters between tasks and duties of paraprofessionals and professionals. Highlights the Williamson Report (1923) on training for library services and considers how practices…

Discusses methodology of gender equity studies on noninstructional employees of colleges and universities, including variable selection in the multiple regression model and alternative approaches for measuring wage gaps. Analysis of staff data at one institution finds that experience and market differences account for 80 percent of gender pay…