University education is part of a globally competitive service industry and contributes more to Australia's export earnings than agriculture. This article argues that a deeper understanding of diverse cultural student groups is important for Australian and other universities that wish to differentiate their education service offerings by…

Why do costs in higher education rise more rapidly than prices in general? They do so due to four factors: (1) higher education is a personal-service industry; (2) higher education relies on highly educated labor; (3) because of increased capital usage (in the form of the new technologies), higher education's reliance on highly educated labor has…

This paper examines the notion of the student as a customer in a university, focusing on the perceptions of academic staff. Changes in the higher education sector in recent years have significantly reduced the differences between universities and other types of organisations and it has been argued that students have become "consumers" of…

Discusses four categories of problems associated with setting up public service internship programs. The categories are (1) conceptualization of internship experiences within the broad scope of liberal arts education, (2) structural difficulties arising from institutional commitments to internship development, (3) student socialization, and (4)…

Identifies domains of unethical service communication and proposes a research agenda for examining service ethics. Calls for research to explore service ethics among different occupational groups, investigate effects of unethical practices on service providers and customers, and identify characteristics of organizational climates which foster…

Takes a fresh look at the humanities Ph.D. glut and suggests a unique approach that would put Ph.D.s to work while enriching society as a whole: something reminiscent of the Works Progress Administration (WPA). (EV)

Presents a plan for financial rewards to successful managers of service operations at higher education institutions. (Editor/PG)

Maintains that universities must become more concerned with development of government service that is conscious of its public nature. Stresses that people who work in the public sector should understand that sound government practice is not a simplified application of good business practices to government. Outlines ways to improve government…

Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student…

Applications of academic values in productive service activities are exemplified by public service internships in Georgia and policy research in Texas. Described are Jimmy Carter's Georgia Intern Program and the Lyndon B. Johnson School of Public Affairs. (Editor/LBH)

There is both justification and need for tourism education within recreation curricula. Preparation in aspects of tourism would provide additional career opportunities for recreation graduates and a vast new area for research. (CJ)

Professional and vocational licensing and registration information is presented for the New York State fiscal years 1977-78 through 1986-87. For each fiscal year, the total number of new licenses, certificates or registrations, and total number of licensees registered to practice in the state, and the current registration period are provided for…

Educators are currently confronting two divergent messages regarding the occupational needs of the future--"high tech" and service economy. These two views of the future world of work imply opposite strategies on how to prepare youth for tomorrow's jobs. (MLW)

Describes the Template Project, which drew on the evaluation needs and techniques of service industries to create an evaluation instrument for distance education courses. Asserts that this method of evaluating distance education courses allows for students' perceptions of their programs to be identified and used. (EV)

This paper reports the findings of a study of the role of sports in the lives of U.S. Congressmen and focuses attention on six gifted athletes for whom sports provided preparation for government service. The word "hero" as used in this paper refers to former members of Congress who were admired for their athletic prowess and for their…