The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…

Education is a significant institution given the shift to a knowledge economy. Today students have numerous expectations that range from choosing what to learn, how to learn and how much to learn based on their individual academic needs. Student satisfaction is an important facet for higher education institutions and specifically, it is highly…

Student Evaluations of Teaching (SETs) gather crucial feedback on student experiences of teaching and learning and have been used for decades to evaluate the quality of teaching and student experience of instruction. In this paper, we make the case for an important improvement to the analysis of SET data that can further refine its interpretation.…

This study aimed at building a reliable and valid scale for environmental factors related to student persistence in online courses, particularly relevant for adults or lifelong learners. Drawing on the social integration and external attribution scales and subscales of Kember et al. as a starting point, data collected in Canadian universities were…

The current research focused on the designing of questionnaire for factors that impact student learning outcomes in tertiary educational system in underdeveloped nation Pakistan. A pilot study was conducted for the designing of questionnaire to collect data on perceived factors that impact student learning outcomes. The selected Higher Education…

Spirituality in higher education has received increasing attention in the last two decades, but the association of spirituality with religiousness creates challenges. As an alternative approach to spirituality, this study proposes a scale to measure the closely related concept of students' authenticity. Using a large-scale, longitudinal dataset,…

The aim of this study was to develop a scale to measure the process of receiving and completing homework from the perspective of university students, and to conduct its validity and reliability analyses. Two different sample groups were formed in order to develop the Homework Process in Higher Education Scale (HPHES). Students studying in…

This research is unique to a Vietnamese higher education institution that adopted blended learning using Coursera MOOCs. Employing the service quality model, the objective was to investigate factors affecting the continuance intention and recommendation to others towards blended learning using Coursera MOOCs. This study was conducted an online…

Work-integrated learning (WIL) has become an increasingly common feature of higher education curricula. Two aspects of WIL, authenticity and consistency, are valued in different ways by the stakeholders involved. Authenticity, by its very nature, supports the idea of learning being personalized and unique. Consistency, on the other hand, is…

The rapid integration of social media into personal, professional, and educational settings has catalyzed the need to assess social media competence. This study provides the rationale for developing an instrument to conduct such an assessment, and the research illustrates evidence of validity and reliability in assessing social media competence in…

This research aimed to identify the influential factors contributing to the international students' choice of Malaysian Higher Education Institutions (HEIs), focusing on the expected benefits. Additionally, the study contributes to the development of the higher education sector in Malaysia by providing recommendations to the HEIs based on the…

Digital transformation has been inevitable in all socio-economic fields, including higher education. Recently, under the burden of the COVID-19 pandemic, many universities have to change their entire teaching systems to online learning to ensure their students' learning is not interrupted. Thus, it is essential to study how universities' students,…

Optimising university access strategies and trying to reduce the risk of failure for students who do not fit the concept of traditional student requires that all involved in Higher Education make the necessary effort to embrace the ideals of inclusion. This paper presents the validation of the Scale of Perceptions on Inclusion in the University…

Developed as an integral component of many higher education programs, internships provide a multitude of benefits for participating students. However, there is a lack of tools designed to measure internship-related learning outcomes. Therefore, this article will present the process of constructing and validating a scale that can be used to…

The aim of this study is to develop a valid and a reliable scale to determine the expectations of high school students from higher education. The population of the study consisted of 315 high school students in the 2018-2019 academic years. To test the construct validity of the scale, exploratory factor analysis and confirmatory factor analysis…