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Niles, Phyllis – Community & Junior College Libraries, 2011
This paper will examine the learning needs of millennial students, a generation different from any previous generation, so librarians should adjust their teaching methods to accommodate their needs. Should we, as librarians, consider changing our reference services--the way we present instruction and the materials that we order for the library?…
Descriptors: Reference Services, Librarians, Teaching Methods, User Needs (Information)

Fagan, Jody Condit – Reference & User Services Quarterly, 2002
Describes an analysis of the search engine logs of Southern Illinois University, Carbondale's library to determine how patrons used the site search. Discusses results that showed patrons did not understand the function of the search and explains improvements that were made in the Web site and in online reference services. (Author/LRW)
Descriptors: Academic Libraries, Higher Education, Library Services, Reference Services