The critical incident technique was used to identify several environmental dimensions relevant to the assessment of a college library, in this case the Cook Library of Towson State College, Maryland. Students were asked to fill out forms describing positive and negative encounters with the library and library staff and to complete a general…

LIBRARIES OF ALL VIRGINIA INSTITUTIONS OF HIGHER EDUCATION WERE INCLUDED IN THIS STUDY. QUESTIONNAIRES AND OBSERVATION WERE USED TO GATHER DATA ABOUT BUILDINGS AND COLLECTIONS, ADMINISTRATION AND MANAGEMENT, INTERLIBRARY COOPERATION, EXPENDITURES, AND PERSONNEL. AMONG THE 2-YEAR COLLEGES, (1) EXCEPT FOR THOSE WITH VERY SMALL ENROLLMENTS, CAPACITY…