This article serves as a primer for assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an access services department in order to identify workflow inefficiencies or…

The present research was aimed to: 1) develop the components and indicators of organizational effectiveness for public higher education institutions under the Ministry of Tourism and Sports, Thailand, and 2) develop organizational effectiveness evaluation system for these institutions. The sample included total 41 participants comprising…

According to Gilroy (2007) individuals with learning disabilities (LD) represent the fastest growing population of disabled college students. The purpose of this qualitative study was to investigate and to report the types of support services offered to LD students enrolled in four Western Pennsylvania universities. The researcher conducted…