This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

The idea of "reading the room" borrowed from the business world applies to how school library professionals can identify and responsively meet the needs of users. By stepping up to do work even when it is not requested, and yet in alignment with our mission, we can help sustain our library programs.

The aim of this case study was to evaluate whether there had been educational changes and if so, in which phases of implementation and institutionalization in three African higher education institutions. The changes were evaluated from the point-of-view of trainees in the field of e-learning and library services during the project conducted in…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

Twenty scholarly papers and fifteen abstracts comprise the content of the sixteenth annual Brick and Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

The intent of this study was to aid academic librarians in examining their perceptions of the future of higher education, engaging disciplinary faculty members to understand their views, and determining actions to take to shape the future. In this mixed methods study, scenarios about the future of higher education served as the basis for…

This collection of documents from Association of Research Libraries (ARL) member libraries in the United States and Canada contains examples of strategic planning, a method which deliberately attempts to concentrate resources in areas that could make a substantial difference in future performance and capabilities. Contents include: (1) a…

A study was undertaken to develop a strategic plan for the Information Services Division of the Harold B. Lee Library (HBLL) at Brigham Young University (Utah). A secondary purpose of the study was to produce a model for strategic planning for public service units of academic libraries in Utah. A questionnaire was sent to administrators of member…

This document describes an action plan developed by the Colorado Council for Library Development (CCLD) Long Range Planning Committee. Before devising "Strategies 2001," the committee analyzed current strengths and weaknesses in Colorado library services, created a collective vision of future library services for the state, and developed…

The author lists the most frequent ways faculty members fail to make intelligent use of their libraries. (Author/PG)

Describes strategic planning at Marquette University libraries. Highlights include technology-planning efforts for a Web-based online catalog; goals of improving user independence and speed of access to information; staff participation; funding issues, including support of the Parents Association; and software selection. (LRW)

This master plan for Colorado academic libraries assesses current strengths and weaknesses of public and private academic libraries in the state and forecasts the role of academic libraries in support of higher education. The plan consists of a series of recommendations divided into six related and overlapping sections: access, collection…

Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…

Both Bridgeport University and the division of Information Services have undergone many changes in the past few years as the university has restructured its colleges, established the Metropolitan College for adult learners, introduced a core curriculum for undergraduates, and placed increasing emphasis on professional programs. Information…