This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…

In response to a charge from the library administration, the Circulation Committee of the Harold B. Lee Library at Brigham Young University designed and implemented a thorough assessment of circulation policies. Using multiple assessment methods including surveys, focus groups, and statistical analysis, the committee determined that the…

This article presents a digest of LISTSERVS of interest to access services for the period of April to June 2011. It presents questions and answers from Interlibrary Loan (ILL) people, CIRCPLUS, and OFFCAMP.

The intent of this study was to aid academic librarians in examining their perceptions of the future of higher education, engaging disciplinary faculty members to understand their views, and determining actions to take to shape the future. In this mixed methods study, scenarios about the future of higher education served as the basis for…

"Research Library Issues" ("RLI") is a bimonthly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Diversity in Research Universities (Bernadette Gray-Little); (2) An…

Discussion of security needs in libraries focuses on a collaborative effort between the University of Maryland libraries and the Association of Research Libraries to scrutinize and revamp security practice and policy at the College Park campus. Highlights the active role of the library staff in fostering and maintaining a spirit of security.…

Discusses academic library collection-development theory and policy. Suggests that a standard collection of works specific to each discipline (a canon), is a powerful tool because such canons can censor the works that fall outside of the prevailing norms, the hegemony of the discipline. (LRW)

Steady-state or no-growth library policy and practices and their effects on the academic library are examined in the context of Canada's retrenchment environment. (MSE)

Describes a study that investigated the use of electronic book devices by college students, professors, and librarians. Topics include the use of personal digital assistants (PDAs); challenges for libraries, including policies for PDAs; technological problems with PDAs; and student attitudes. (LRW)

This guide presents the policies and procedures used by the North Dakota State University Libraries for indexing "The Forum," a daily newspaper serving eastern North Dakota and western Minnesota. The guide includes lists of material to be included and excluded, timetables for updating the index, duties of the editor and the library…

Examines interlibrary loan (ILL) charges for photocopied material at two academic libraries, the University of Arizona and the University of Nevada, Reno. Statistics were reported for separate academic units to determine which were the most active users and which were charged the most, and recommendations are made for dealing with ILL charges.…

Examines shelving policies for CD-ROMs that accompany books, based on experiences at Texas A&M University. After studying circulation data, loss rates, and the availability of replacements, it is recommended that the CD-ROMS be shelved with the books on the shelves instead of in a special separate location. (LRW)

The problem of food and drink in libraries and the potential damage to library materials that may occur have always been troublesome issues. Most attempts to totally eliminate food and drink have produced mixed results at best and libraries have expended precious staff time trying to enforce such rules. The food and drink issue is particularly…

This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey attempting to characterize "branch libraries" and "discrete collections" housed in main academic libraries. The results provide a snapshot of current definitions, subject areas, services, and administration of these collections, as well as…