This study aims to identify how uncertainty and insecurity in the post-2008 period have reshaped risk management in the university systems. The study scrutinises internal control in the contexts of the English university system and the State University of New York (SUNY) system. It utilises the concept of 'risk' by exploring 'risk society' theses.…

In the context of the Teaching Excellence Framework (TEF), we examine academics' perspectives on the discourse of "teaching excellence" based on an empirical study with 16 participants from five post-1992 universities. The article reports the findings on academics' views of the term and concept of "teaching excellence",…

Globally, university faculty report difficulties communicating with administrators. In the United States faculty have a need for effective communication. The problem addressed in this study is that communications between faculty and administrators has long been a concern in higher education, and more recently, the rise of online communications…

This study was an attempt to explore the potential possibilities of implementing English as the medium of instruction (EMI) at Iranian universities. The sequential exploratory mixed methods design was used to collect the perspectives of both students and content-area lecturers at the state University of Bojnord through e-mail interviews and survey…

Limited research has been conducted on how students' experiences at the colleges in which they initially enroll factor into the decision of where to transfer once a decision to leave the initial institution is made. This study addresses the issue in a context of mattering and belonging among college students. The data analyzed for this qualitative…

This document presents the key findings from the 2009 ECAR (EDUCAUSE Center for Applied Research) study, "Spreading the Word: Messaging and Communications in Higher Education," by Mark C. Sheehan, with Judith A. Pirani. The study presents a comprehensive analysis of how colleges and universities plan, organize, deploy, and support messaging and…

This study explores students' attitudes to the provision of formative feedback on academic work using audio files together with the ways in which students implement such feedback within their learning. Fifteen students received audio file feedback on written work and were subsequently interviewed regarding their utilisation of that feedback within…

Argues that, with increasing interest in electronic communications, e-mail usage by employees becomes critical to teaching business communication issues. Presents interview results from three different types of businesses regarding employee e-mail usage. Notes that interviewees had little negative to say about electronic messaging. (SR)

This article reports on aspects of a recent research and development project in doctoral education. It focuses on the use of email for tutor's formative assessment within the early stages of a Professional Doctorate in Education (EdD) in an English university. Its case study methodology included participant observation of the programme workshops,…

This paper reports on research to investigate design features of asynchronous discussion systems for higher education. The research aims to identify features that increase the benefits of discussion systems and reduce the problems. The paper focuses on a major theme that emerged from interviews with learners and teachers: information overload.…

Describes a mentoring program developed at Augusta State University that used e-mail and a list server to link experienced teachers with new teachers who needed advice about classroom management, administrative demands, overcoming a sense of isolation, and the need for support. Reports on results of interviews and focus-group sessions. (LRW)

Previous research and policy in online education has underestimated the amount of effort and commitment required by those asked to develop and deliver courses online. Although implementation of e-learning technologies is on the rise, the faculty adoption rate is slow. Prior studies attribute the lack of adoption to faculty resistance to online…

Examines the attitudes of ten preservice teachers about social justice. Investigates the effect of participation in an undergraduate social foundations course. Explains that the students underwent ninety-minute audiotaped interviews and reveals that the course raises the students' consciousness. Presents the results of an interview with one…

This study provides guidelines for using electronic mail for data collection and sheds light on some of the substantive issues related to research via this medium. Researchers creating electronic interview situations for the study stressed that the atmosphere should be informal and conversational. Interviewees were encouraged to use typical…

Many organizations are currently experimenting with providing help services via e-mail. This investigation used content analysis of service logs and interviews with staff and users of a successful service to identify participants' models of ideal exchanges and the impacts of the communication medium on service provision. Participants' models of…