Whether it be an environmental disaster, civil unrest, or a public health emergency, higher education leaders must be ready to address and respond to any crises threatening their institutions or university communities. The purpose of this study was to gain understanding regarding how university presidents and provosts respond and communicate…

Planning ahead, practicing your response for various scenarios, being open and honest, showing empathy and respect for other peoples' perspectives and assuring stakeholders that you have the situation covered are the foundations of communicating successfully during a crisis, experts say. This article provides strategies for Community College…