Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13…

The four papers in this collection discuss the planning, development, and use of online library catalogs. The first article on the requirements for online catalogs by Velma Veneziano describes such specific features as comprehensiveness, flexibility, affordability, availability, structured access, user friendliness, level of cataloging, and status…

This description of the implementation of online search services in a small college library focuses on the low-cost, time-conscious methods adopted for searching, publicity, the policy for determining search fees, and evaluation. Sample materials provided include a poster, online statistics, a questionnaire, and a printout. (RBF)

A survey of 121 academic libraries examined five general areas of CD-ROM use: (1) user and librarian acceptance; (2) impact on the printed source; (3) cost; (4) assistance and maintenance; and (5) user confusion with multiple computer resources. A copy of the questionnaire is appended. (12 references) (MES)

Describes how the Computer Database Advice Centre (CDAC) at Ealing College of Higher Education identifies potential user groups, assesses their information needs, and formulates demonstration seminars. Included is a preliminary evaluation of CDAC performance and usefulness, which is based on the demand for seminars and a user questionnaire. Costs…

Six essays addressing the provision of online search services in academic libraries highlight passing on costs, academic library turf, current and future funding (on and off campus), a healthy competition, the future role of libraries, charges to users, end user searching, and online information. References are provided. (EJS)

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

Major goals of study of online systems as reference tools--DIALOG, OCLC, Research Libraries Information Network--in a university library were to evaluate effectiveness of each system as supplement to printed reference tools and public catalog; determine costs; and investigate effectiveness of brief training sessions for reference desk staff.…

Since July 1978 the general reference section of the Pennsylvania State University library has compiled statistical information related to the use of online searching for reference purposes. An evaluation form completed by the librarian for each online reference search recorded such information as search date; status of requestor; printed sources…

Examines two databases--MEDLINE and ABI/INFORM--as currently implemented on laserdisk, commercial systems, and local time-sharing in the University of Pennsylvania libraries. The direct costs to the library of installing and operating the three formats are analyzed, and costs and benefits to users are discussed, including comparisons of the…

In order to determine the feasibility of offering free online searches to undergraduates at Texas A&M University's Evans Library, free searches were offered to selected technical writing classes. Student evaluation of the searches are provided and ways to make the service available to undergraduates are suggested. Ten references are cited.…

Reviews experiences with online searching at the Nazareth College library. Topics discussed include user expectations; actual and perceived search quality; the impact of laser printers; growth in online searching; increases in other reference services; the use of CD-ROM technology; and costs and pricing policies. (LRW)

Describes a study at the California State University at Chico library that was conducted to determine the success of the ERIC database on CD-ROM as a retrieval tool. The results of user interviews are summarized, surveys of reference librarians are reviewed, and cost considerations are examined. (three references) (LRW)

This planning proposal recommends that Memphis State University Libraries make information on CD-ROM (compact disc--read only memory) available in the Reference Department by establishing an Information Retrieval Center (IRC). Following a brief introduction and statement of purpose, the library's databases, users, staffing, facilities, and…

Analyzes the use of online and CD-ROM databases for bibliographic and reference services by 33 Spanish universities. Highlights include evolution of automation; personnel; users; search typology and motive; user training; problems in serving the public; computer equipment; online service costs; and database providers. (AEF)