Perceived service quality in higher education and its antecedents have been one of the significant issues worldwide. Despite being studied over decades, service quality (SQ) remains a crucial area of research due to its dynamic and contextual nature, among other reasons. The main research objective is to uncover the dimensions constituting SQ from…

This study examined the college experiences of bachelor's degree students who receive public assistance benefits, commonly known as welfare, at a four-year college in New York City. Using a narrative inquiry approach, the study sought to illuminate the stories of these students, about whom little previous scholarship is based. The study found that…

The paper takes an interest in consumer behavior in international higher education (HE). It takes qualitative narratives of international student experience as a point of departure for a discussion of the degree to which students conceive of their experience in consumer terms when they evaluate their stays abroad. Intentionally, the group of…

Higher education research highlights the difficulties students face when transitioning from a junior college to a traditional university. This study explored a gap between junior vs. traditional university students' academic self-efficacy beliefs. This study also controlled for the effects of the student role-identity and academic performance on…

This study explored the predictors of success among 1,536 students of color from 12 Council for Christian Colleges & Universities (CCCU) member institutions. Student success was measured by examining students' intent to graduate along with the degree to which they were thriving intellectually, socially, and psychologically. The study utilized…

This study is about transparency in direct assessment of student learning information in higher educational institutions. Using content analysis, the self-study reports from institutions recently reaccredited by two different regional accreditors [the North Central Association of Colleges and Schools (NCA-HLC) and the New England Association of…

The authors analyzed the reactions of various academic-level respondent groups to 14 short scenarios reflecting ethical dilemmas in higher education and research. As the authors hypothesized, groups differed in their views of the dilemmas presented. The results did not support a 2nd hypothesis predicting a linear relationship between academic…

The research study examines the relationship of international students to changing U.S. political economy. The research attempts to move international students from the periphery to the center of understanding the changing U.S. political economy in the twenty-first century. I argue that international students play an important role in building a…

A job involvement measure was altered to reflect academic involvement and was employed as a predictor of academic performance. Contrary to the findings of prior industrial research, involvement was found to be correlated neither with age nor with course satisfaction; however, it did prove an efficacious predictor of course grade. (Author/JKS)

Explores the links between acquaintance rape and alcohol consumption among college students, two serious problems on campus. Seven explanations for the relationship focus on alcohol consumption by the perpetrator and by the victim. The need to conduct further studies and develop prevention programs is addressed. (Author/SM)

Investigates how clinical psychology graduate students and faculty at nine universities perceive the student role and student control over the academic environment. Despite high correlation between student and faculty attitudes toward student characteristics needed for success, students rated stress management significantly higher. Suggests that…