Student activities are an important part of the student life experience on college campuses (Barham & Winston, 2006). Student activities professionals are key to helping students become, and stay, engaged during their educational experience (Komives, 2019). While student activities staff provide care and support, the staff themselves are not…

The purpose of this study was to identify whether there is a difference in the average levels of burnout, as defined by Maslach and Jackson's (1981) three-factor model, experienced by higher education staff members depending on their occupational role or job title. This investigation responded to the problem of increasing levels of stress and…

To address employee well-being and to attract and retain employees, some employers are exploring remote work options. The onset of COVID-19 forced many institutions of higher education to implement remote work for non-academic salaried staff. However, levels of employee well-being while working remotely have been little studied in this population…

Student affairs staff members experience stress and burnout as a result of frequent transformation within the higher education landscape. Although change affects all employees in the field of higher education, staff members in student affairs are faced with unique challenges that lead to the adoption of healthy or unhealthy coping behaviors. The…

Reviews theoretical work on emotional communication and burnout, concentrating on the Empathic Communication Model of Burnout. Tests hypotheses with a sample of workers who provide services to the homeless. Suggests that the moderating variables of job involvement, organizational role, and attitude about service recipients influence the impact of…