This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…

This article describes the fundamental challenges to data curation, how these challenges may be compounded for smaller institutions, and how data management is an essential and manageable component of data curation. Data curation is often discussed within the confines of large research universities. As a result, master's and baccalaureate…

In this article, the author reports on the Association of College and Research Libraries (ACRL) Conference which occurred in Philadelphia, Pennsylvania, March 29-April 2, 2011. There were numerous panel sessions to choose from, and the author attended "Fostering Library as Place for Distance Students: Best Practices from Two…

Information Literacy (IL) competencies are defined as "the ability to locate, evaluate, and use information effectively" and are considered essential for students in their academic lives and future careers (ALA, 1989). IL plays an important role in developing critical thinking and problem solving skills, and improving academic…

Purpose: This study examined the professional and research needs of distance learning librarians in higher education in order to inform program development by the Association of College Libraries Distance Learning Section. Methodology: 270 members of the section completed a 23 item online questionnaire on distance learning librarians' work…