Discusses several concerns about nature of online public access catalogs (OPAC) that have particular import to reference librarians: user passivity and loss of control growing out of "human-machine interface" and the larger social context; and the tendency of computerized bibliographic systems to obfuscate human origins of library…

Identifies problems that undergraduate searchers encountered in a search of the ERIC database on CD-ROM. Results of participant observation, questionnaires, and interviews are reported; a taxonomy of user problems is proposed that includes syntactic errors and semantic errors; and recommendations for menu selection systems, online help, and…