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Higher Education	2
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Arp, Lori, Ed.	1
Budd, John M.	1
Wilson, Lizabeth A., Ed.	1

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"How Much Will It Cost?" Predictable Pricing of ILL Services: An Investigation and a Proposal.

Peer reviewed

Budd, John M.; And Others – RQ, 1991

Examines interlibrary loan (ILL) charges for photocopied material at two academic libraries, the University of Arizona and the University of Nevada, Reno. Statistics were reported for separate academic units to determine which were the most active users and which were charged the most, and recommendations are made for dealing with ILL charges.…

Descriptors: Academic Libraries, Cost Effectiveness, Higher Education, Interlibrary Loans

Library Literacy. Building the User-Centered Library.

Peer reviewed

Wilson, Lizabeth A., Ed.; Arp, Lori, Ed. – RQ, 1995

The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)

Descriptors: Higher Education, Library Administration, Library Development, Library Policy