Discussion of theoretical considerations and practical factors relating to use of library reference service highlights factors involved in desk approachability--need, communication and promotion, physical arrangement of department, positioning (which gives the product a clear image communicating its purpose or use), psychological cost (personal…

Discusses gradual emergence of reference service in today's liberal arts college libraries through a century of changes in the liberal arts curriculum, in teaching methods, faculty attitudes toward librarians, library facilities, and research tools. The relatively recent acceptance of reference service has obscured difficulties early proponents…