This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

The goal of having a robust discovery system is a priority of the libraries the authors serve (both work at the Minnesota State Colleges and Universities). Given the current fiscal situation facing public higher education in their state, the current commercial systems were not affordable for most of their libraries. They decided to implement and…

This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

Back in 2008, the authors were looking for a tool that would replace the library's Outlook folders and much of what the library had stored on shared network drives. So they were mainly looking for something that would hold their documents, allow them to better organize those documents, offer an easy way to search for those documents, and be easy…

Software pricing is not a straightforward issue, since each procurement involves a special business arrangement between a library and its chosen vendor. The author thinks that it is reasonable to scale the cost of a product to such factors as the size of the library, the complexity of the installation, the number of simultaneous users, or the…

At the end of 2007, SirsiDynix introduced the first version of Symphony, its new flagship Integrated Library System (ILS). This article begins with a look at the evolution of Symphony, user reactions to Symphony, and Symphony's design and functionality. The authors, along with a team of librarians from various functional areas, have completed…

Describes Gopher, a distributed document delivery service for electronic publishing across a computer network that allows a user to access data using a client-server communications model. The use of Gopher in campuswide information systems is described, and its use in libraries with electronic journals and multimedia documents is discussed. (three…

As an information and instruction librarian at SUNY-Cortland, the author is responsible for designing, developing, and maintaining the Library's Web site. In this article, she describes her experience in combining print/microform holdings list. She pursued a strategy that would make the two holding lists "appear" as one by using XML. She iterates…

Argues that advanced networks, particularly BITNET, NSFNET (National Science Foundation Network), Internet, and NREN (National Research and Education Network) can simplify global networking as well as library functions and interfaces; provide easier and more cost-effective connection of the research and education communities; and transport very…

Summarizes issues raised at a seminar on electronic libraries that was held at the Massachusetts Institute of Technology. Topics discussed include network development; CD-ROM; technology costs; the relationship between academic computing centers and libraries; development of a national Information Infrastructure (II); digital library systems…