Being a college CIO these days must feel a bit like juggling chain saws with one hand while holding a donation cup in the other. It's unlikely to end well, yet it represents the new normal in IT. While campus clients--from administrators to faculty and students--expect the usual raft of tech services, the IT budget simply can't deliver. In this…

This column explores the world of Gene, a composite CIO who leads a sizable IT organization for a top 100 university somewhere in America. The author's goal is to help him navigate the tough times ahead of higher education IT. The author peeks into Gene's daily goings-on, investigates his problems, and helps him to not only survive, but prosper.

In September, the University of Maryland jumped on the Massive Online Open Course (MOOC) bandwagon, inking an agreement with Coursera to provide the fledgling startup with five online courses. When the first UMD course went live in January, the university joined more than 30 other leading schools that are offering courses for free as part of the…

With the US economy continuing its weak recovery, it's tempting to think that IT budgets in higher education might begin to rebound especially in light of the increased focus on online learning. Nice thought, but no. Education costs are rising even faster than those for healthcare, and the public outcry over the cost of higher education…

In this article, the author talks about the challenges faced by two schools that lie, coincidentally, just 110 miles apart in the vast spaces of North Dakota. Both schools, members of the North Dakota University System, decided to forge ahead with a unified communications (UC) implementation. And while their final solutions differ, how the two…

Half of servers in higher ed are virtualized. But that number's not high enough for Link Alander, interim vice chancellor and CIO at the Lone Star College System (Texas). He aspires to see 100 percent of the system's infrastructure requirements delivered as IT services from its own virtualized data centers or other cloud-based operators. Back in…

While it would be naive to think that every CIO can achieve a rapport with his CFO, understanding the importance of a solid relationship with the head of finance is critical to success, both for the IT department and the institution as a whole. Never has this been truer than in today's bleak economy, as CFOs become increasingly cautious about…

For students, the financial ramifications of not graduating are eye-opening: Over the course of their lifetimes, students without a degree will earn an average of $800,000 less than their cap-and-gown brethren, according to the nonprofit College Board. The number is even more depressing in light of another statistic: In 2009, only 55 percent of…

The role of the chief information officer (CIO) in higher education has expanded over time as technology has worked its way into people's daily lives, altering forever the way they work and learn, and becoming ubiquitous on campuses. IT is now critical to the business of education, and the CIO has stretched his or her influence to span key…

There's no question that in airports, train stations, and student unions alike, digital signage solutions have become efficient and effective ways of communicating important information directly to broad bases of users. The solutions are affordable; they're eco-friendly; and they're growing in popularity every year. Still, particularly in the…

For many IT shops, the cloud offers an opportunity not only to improve operations but also to align themselves more closely with their schools' strategic goals. The cloud is not a plug-and-play proposition, however--it is a complex, evolving landscape that demands one's full attention. Security, privacy, contracts, and contingency planning are all…

In this article, the author offers six best practices for physical and data security convergence. These are: (1) assess the cable plant; (2) choose wisely; (3) be patient; (4) engineer for high availability; (5) test the converged network to make sure it works; and (6) don't forget the humans.

This is the third installment in a four-part series that follows the exploits of Gene, a well-established CIO of a sizable IT organization at a top-100 university. Gene has been working with his team to regain the trust of the campus through Project Rescue, a 30-day turnaround plan focused on demonstrating IT's value. Project Rescue has two…

A downturn in the economic climate and an upturn in the technological climate might be higher education IT's "perfect storm." The confluence of budget cuts with the increased reliance on technology in almost all disciplines and administrative areas has put enormous pressure on campus IT leaders to pinpoint and fund tech services that achieve…

Many chief information officers (CIOs) have come to accept and even embrace the role of outsourcers in their portfolio of IT services. In 2009, 47 percent of the 352 CIOs surveyed by the Center for Higher Education Chief Information Officer Studies (CHECS) said they had selectively outsourced some part of the IT function, up from 43 percent the…