Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)

Reports and critiques the Rust workshop conducted in 1985 in Vienna, Austria. Provides an analysis of the challenges to the person-centered approach as applied to international tension reduction. Concludes with issues for further exploration and a declaration for an ongoing program in person-centered approaches in international relations. (BR)

A ten-step model for the assessment of a medical school learning environment was developed and implemented as a basis for the management and reduction of student stress. (Author)

John Brademas' career in national politics and its effect on his approach to his work as president of New York University are discussed. (MSE)

Storytelling is a common African tradition, and although it has many varieties, two pervasive themes are harmony with nature and concord in a cultural setting. These themes take form in stories of conflict resolution, rites of passage, and fantastic dramatization of events. (MSE)

Focuses on interdisciplinary conflicts in the mental health field. Describes a series of events in a medical school's department of psychiatry. Examines the dynamics of interdisciplinary conflict in two contexts: (1) the politicization of the internal conflicts; and (2) the use of interdisciplinary conflict to obscure other basic conflicts.…

The chancellor of the University of Massachusetts has reached agreement with Black student protesters who were angered by recent alleged racial incidents on campus. Demands included suspension of students and an employee involved in the incidents, cultural support, revision of the student code, and increased minority enrollments. (MSE)

Mediation, in which a neutral third party helps two people come up with their own solutions, is being used to settle faculty and staff grievances. Experiences at the University of Massachusetts at Amherst, Duke University, Emory University, and the University of Cincinnati are described. (MLW)

Congress seems serious about designing a new federal program to modernize campus research facilities, but the ultimate issue in dividing the funds will be whether the current distribution of federal resources for research best serves the national interest. (MSE)

Because people are separate individuals, interpersonal conflict is inevitable. Social psychologists have studied this area by examining styles of conflict resolution such as negotiation/bargaining. Counseling psychologists have attempted to address these concerns through assertiveness and aspects of parenting training. However, no specific model…

Social psychologists have studied interpersonal conflict by examining styles of conflict resolution such as negotiation/bargaining. Counseling psychologists have attempted to address these concerns through assertiveness and aspects of parenting training. In a previous study, a three-component confrontation model--specified behavior, emotional…

The Education Commission of the States' annual meeting was characterized by divergent opinions on almost any issue, but there appeared to be less consensus and more impatience on issues relating to higher education than on those concerning public schools. (MSE)

Explains a conceptual model by Chris Argyris dealing with organizational conflict. Applies the theory to college residence halls. Suggests that resident assistants need more responsibility and authority. Urges that they be allowed more input into housing policy in order to improve living conditions and student satisfaction. (Author/JAC)

The management strategy of calling attention to problems and labeling them as crises is discussed as a method of coping with prolonged periods of shrinking resources. Part I, "Entering the Realm of Crisis," discusses the importance of defining a crisis, the crisis as an organizational good, and when to declare a crisis. Two types of…

This report describes the first year activities of the Project on the Implementation of General Education. The research examines how general education programs are actually developed and implemented on college campuses that have limited resources, specifically focusing on comprehensive doctorate-granting institutions in New England. It is noted…