European University Association (EUA) has been an active contributor to the Bologna Process since its start 20 years ago. The present position paper welcomes the recent progress in the development of the European Higher Education Area, on the occasion of the Bologna Process Ministerial Conference on 19 November. EUA leaders will join the European…

Students, staff, and faculty ought to engender a culture of civic action and ethical accountability enhanced by rigorous coursework, but this goal necessitates resources: administrators must invest in service-learning to reap its full benefits. Issues arise, however, when one considers this investment in light of the academy's corporatization. As…

Building relationships is the essence of the community college. Higher education administrators learned long ago that building rapport with businesses, state and local government, and constituents is the best way to represent the interests of the community. But that does not make it easy. Board members come and go and the shifting dynamics of…

This is the second installment of the AACRAO management series focusing on project management in the academy. In this article, the authors focus on white papers (often called charters, briefs, or fact sheets) and their partner, the work plan. The work plan is a detailed document that defines each aspect of a project. It is often preceded by a…

Higher education is at a crossroads, not only in the U.S. but also globally. This challenge is prompting an immigrant union to once again take up the labor movement's historic role of speaking for the common good and the broad interests of working people. Service Employees International Union (SEIU) Local 615 represents 18,000 property service…

The emergence of "managerialism" in the governance and direction of UK higher education (HE) institutions has been led by government demands for greater accountability in the quality and cost of universities. There is emerging anecdotal evidence indicating that the estimation performance of HE spreadsheets and regression models are poor.…

Internationally, demands for greater certainty over the quality of higher education are multiplying. This article argues that convention theory offers insights for considering quality in higher education in an increasingly market-based system. Examples from the Australian higher education system are used to show how quality conventions can be…

Conceives of the classroom as a service encounter between marketer (instructor) and stakeholders (students), making stakeholder satisfaction the key to meeting learning goals. Suggests ways to create value in the classroom: understanding what stakeholders need and want, efficiently delivering services, and demonstrating product leadership. (SK)

Two perspectives on higher education's stakeholders and their involvement in the development of knowledge in universities are examined and contrasted: (1) that the "stakeholder" notion of knowledge doesn't allow for critical engagement with knowledge, and (2) that the "stakeholder" view of knowledge acknowledges clear links between knowledge and…

This report discusses the exploration of teaching that occurred in the Knight Collaborative National Roundtable on Teaching held in the summer of 2001. The participants were almost entirely family members from a range of disciplines and institutions. All participants shared a deep commitment to teaching, but the question who owns teaching?…

Bank's report of a long-term evaluation of the Bureau of Jewish Education, discussed in the previous article, is reviewed and commented on from the following points of views: (1) effects of local ecology on evaluation activities; (2) implications of the case study for the role and training of evaluators; and (3) unemphasized aspects of the case…

Applies empirical data from case studies of assessment to illustrate the student-stakeholder viewpoint of assessment within a fitness-for-purpose approach. Finds students identify purposes for assessment in terms that are educationally sound, such as its effects on learning and motivation, extent of openness and clarity, and feedback and guidance…

The review of the Los Angeles Bureau of Jewish Education is described by the evaluator. She provides background information on the Bureau, her personal perspective, the major evaluation events and activities (including data collection efforts, progress reports, data analysis, and the final report), past review events, and her personal reflections.…

This paper discusses strategic planning for and the expansion of distance education in South Africa as a way to meet the demand for higher education while ensuring that such education is relevant to the stakeholders. An analysis of the forces changing higher education in South Africa notes the increased demand for higher education, the need to…

The new mission-linked accreditation standards of the American Assembly of Collegiate Schools of Business represent a fundamental change in how business schools operate. Emphases on strategic planning, stakeholder participation, faculty teams, and continuous improvement will encourage institutional cultural change and help faculty respond with…