This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…

In response to a charge from the library administration, the Circulation Committee of the Harold B. Lee Library at Brigham Young University designed and implemented a thorough assessment of circulation policies. Using multiple assessment methods including surveys, focus groups, and statistical analysis, the committee determined that the…

This article presents a digest of LISTSERVS of interest to access services for the period of April to June 2011. It presents questions and answers from Interlibrary Loan (ILL) people, CIRCPLUS, and OFFCAMP.

Discussion of security needs in libraries focuses on a collaborative effort between the University of Maryland libraries and the Association of Research Libraries to scrutinize and revamp security practice and policy at the College Park campus. Highlights the active role of the library staff in fostering and maintaining a spirit of security.…

Discusses academic library collection-development theory and policy. Suggests that a standard collection of works specific to each discipline (a canon), is a powerful tool because such canons can censor the works that fall outside of the prevailing norms, the hegemony of the discipline. (LRW)

Steady-state or no-growth library policy and practices and their effects on the academic library are examined in the context of Canada's retrenchment environment. (MSE)

Describes a study that investigated the use of electronic book devices by college students, professors, and librarians. Topics include the use of personal digital assistants (PDAs); challenges for libraries, including policies for PDAs; technological problems with PDAs; and student attitudes. (LRW)

Examines interlibrary loan (ILL) charges for photocopied material at two academic libraries, the University of Arizona and the University of Nevada, Reno. Statistics were reported for separate academic units to determine which were the most active users and which were charged the most, and recommendations are made for dealing with ILL charges.…

Examines shelving policies for CD-ROMs that accompany books, based on experiences at Texas A&M University. After studying circulation data, loss rates, and the availability of replacements, it is recommended that the CD-ROMS be shelved with the books on the shelves instead of in a special separate location. (LRW)

Discusses library behavior policy development and implementation for academic libraries. Topics include the benefits of a behavior policy; needs assessment; well-defined behavior terms; statements on corrective action; policy draft review by campus security; policy implementation; recording incidents; and considerations for special situations.…

Discusses the problem of avoiding Web-related copyright liabilities in library activities, including legal ramifications of linking and librarians' responsibility for the content of the linked sites. Presents legal cases based on linking and makes recommendations for developing intellectual property guidelines. (Author/LRW)

Discusses academic library users who are not affiliated with the institution and considers the problems associated with them. Ethical issues are raised; possible solutions are suggested, including guidelines, bibliographic instruction, and user fees; and policies implemented at the University of California at Berkeley regarding unaffiliated users…

Formulas from the "Standards for College Libraries" were used to compare the recommended collection size and number of professional librarians with the actual size of the collections and number of librarians for a random sample of Baccalaureate I and II colleges. Results revealed that significant numbers are not meeting the "Standards" in these…

Discusses issues that libraries face when selecting electronic publications and describes the development and creation of a genre statement, a new form of collection policy for digital publishing, at the University of Maryland that includes content, pricing, use and functionality, archiving, access, duplication, licensing terms, and an evaluation…