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Arthur, Gwen, Ed. – 2000
Since 1989, the Reference and User Services Association/Management and Operation of User Services Section's Management of Reference Committee has successfully used case studies to foster structured discussions among public service librarians on a wide variety of issues relating to managing change in reference services. The information offered in…
Descriptors: Academic Libraries, Case Studies, Change, Group Discussion
Riedling, Ann Marlow – 2000
This book is designed for courses that prepare college and university students for undergraduate or graduate degrees in school library media. Its objectives are to teach basic reference processes, sources, services, and skills and to provide authentic school library media reference scenarios for reflection and guided application. The book…
Descriptors: Elementary Secondary Education, Higher Education, Information Services, Information Sources
Jennerich, Elaine Z.; Jennerich, Edward J. – 1997
Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…
Descriptors: Access to Information, Creative Thinking, Higher Education, Information Seeking
Vose, Clement E. – 1975
Written for librarians and teachers, this monograph is a guide to documentary and reference sources in political science. The book is divided into three topic areas which help facilitate the location and retrieval of hundreds of source books. Part one focuses on the American federal govenment and explains what sources are available from or about…
Descriptors: Government (Administrative Body), Government Publications, Higher Education, Information Retrieval
Duvall, Scott H. – 1975
In a study conducted to compare the results of two methods of instruction for the use of periodical, book, and newspaper indexes, the traditional lecture approach and self-study guide were investigated. Two library science classes were divided into two groups, and then divided further according to sex and class status. A self-study guide was…
Descriptors: Guides, Higher Education, Independent Study, Indexes
Walker, Geraldene; Janes, Joseph – 1993
This book is designed to assist the beginning searcher of those online systems that primarily provide information in the form of bibliographic citations. These systems also contain files in other formats that are designed to provide answers to reference-type questions. It is intended not only to provide basic "how-to" information on the…
Descriptors: Access to Information, Bibliographic Databases, Higher Education, Library Education
Parkin, Derral – 1974
A survey based on the American Library Association's "Standards for Library Services for the Blind and Visually Handicapped" (1966) was sent to 65 four year universities in Utah, Idaho, Wyoming, Colorado, New Mexico, Nevada, Montana, and Arizona. Libraries were asked how many blind patrons they had and what services and facilities were…
Descriptors: Blindness, Braille, College Libraries, Higher Education
Wynar, Bohdan S., Ed. – 1999
Designed to assist smaller libraries in selecting suitable reference materials for their collections, this annual review source identifies and describes 538 of the most useful and affordable reference sources available. The reviews cover reference titles published in 1998. Detailed annotations describe the nature, scope, and usability of each…
Descriptors: Annotated Bibliographies, Book Reviews, College Libraries, Costs
Robles, Kimberley, Comp.; Wyatt, Neal, Comp. – 1996
This College Library Information Packet (CLIP) Note surveys training programs in small and medium-sized academic libraries. In August 1995, 265 small and medium-sized academic libraries were sent a questionnaire; the response rate was 78% (n=206). A comprehensive analysis of survey results is followed by examples of training documentation…
Descriptors: Academic Libraries, Curriculum, Data Analysis, Evaluation Methods
Watson-Boone, Rebecca – 1998
Based on interviews with 29 librarians at a midwestern research university, this publication serves as a benchmark for what it is like to work as an academic librarian in a U.S. research university in the mid-1990's and considers changes occurring within the wider field of librarianship. Chapter 1 begins with a broad overview of the concept and…
Descriptors: Academic Libraries, Cataloging, Change, Futures (of Society)
Nixon, Carol, Comp.; Dengler, M. Heide, Comp.; McHenry, Mare L., Comp. – 1998
This proceedings contains 56 papers, presentation summaries, and/or slide presentations pertaining to the Internet, World Wide Web, intranets, and library systems. Topics include: Web databases in medium sized libraries; Dow Jones Intranet Toolkit; the future of online; Web searching and Internet basics; digital archiving; evolution of the online…
Descriptors: Access to Information, Archives, Computer Assisted Instruction, Databases
Sarkodie-Mensah, Kwasi, Ed. – 2000
This book offers approaches for teaching adult patrons how and where to find information in libraries and through information services. It includes 34 papers, organized in seven sections, expressing the views of faculty, adult students, and administrators as well as librarians on theories of educational psychology that explain how adults learn.…
Descriptors: Adult Basic Education, Adult Students, College Faculty, Computer Attitudes