Courses are the fundamental building blocks of educational programs, serving as a tangible representation of student attainment and the desired learning outcomes of the program. Despite their pivotal role in education, however, a standardized framework for the development, implementation, and enhancement of course specifications remains elusive.…

The aim of this paper is to measure and compare the quality of services provided by higher education institutions in the Czech Republic and Vietnam. It is not the sheer volume of services offered, but their quality, which matters as a strategic tool enhancing the competitiveness in the tertiary education market. Feedback from student-clients is…

Quality assurance of higher education has been carried out across the world in the past few decades. Therefore, setting up an effective internal quality assurance (IQA) system that fosters improvement in teaching and learning is of great significance. This research examined whether the IQA system was associated with the continuous improvement in…

This qualitative study explored the status of outcomes-based education (OBE) in Vietnam, analysing the strengths and areas for improvement as identified by assessors from the ASEAN University Network-Quality Assurance (AUN-QA) agency in the external assessment reports of 17 study programmes. Convenience sampling was employed to select these…

Purpose: Although student evaluation of teaching (SET) is widely used, there has been a significant disparity between its potential benefits with the actual impact on improving educational quality. This study aims to inquire into the factors contributing to this discrepancy and the underlying mechanisms hindering the effective utilisation of SET.…

COVID-19 has spawned a critical shift in the landscape of higher education (HE) worldwide, entailing transformations of practices across the field, in which quality assurance (QA) for HE has also evolved to both reflect and stay adaptive to the 'new normal' formed during and beyond the pandemic. Against the COVID-19 context, this paper retells…

Due to global attention on student employability, employers are expected to be involved in institutional governance in higher education and quality assurance (QA). Due to the difficulties in recruiting motivated employers to participate in external QA governance and process, this has become a challenging issue in many Asian nations. The paper aims…

Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of…

Higher education has jumped into the quality movement with expectations of enhancing the excellence of education being received by students. The total quality management philosophy that dominated the manufacturing industry has found its way into the education industry. W. Edwards Deming developed a set of 14 quality management principles, which…

The inception of Super Smart Society 5.0 marks a pivotal epoch in which technological advancements such as Artificial Intelligence (AI), the Internet of Things (IoT), and blockchain technology stand at the forefront of redefining the educational landscape. This article delves into the implications of this paradigm shift for higher education,…

Professional development plays an important part in enhancing knowledge, skills and expertise for teachers, institutional leaders and educators. While studies on professional development for teachers and school principals have been abundant, little information regarding professional development at the government level has been recorded. This study…

Resulting from the Industrial Revolution 4.0, English is evolving into a global language and is detected from multi-aspects consisting of technological, scientific, and business aspects, and completely, English language learning quality must be enhanced. Thus, this paper focuses on constructing a conceptual framework in which competition is…

Student satisfaction with education service has been considered one of the most critical strategic factors to attract students of higher education institutions around the world. Various models of satisfaction with education service quality have been developed to motivate actions towards improving the education quality. This study aimed to confirm…

The COVID-19 pandemic and the shutdown of schools created disruptions in Vietnamese education, which has not been evaluated to date. This paper reviews the effect of COVID-19 policies on teaching and learning in higher education in Vietnam. We first contextualize higher education in Vietnam before the COVID-19 pandemic. We then analyze the…

Implementing internal quality assurance activities is an indispensable condition to form a quality culture in higher education institutions in Vietnam which contributes to a fundamental and comprehensive renovation of Vietnamese higher education. The purpose of this research was to assess the correlation of internal quality assurance on the…